Client Services & Operations Lead

State Street; Quincy (CA); On-site; USD 65,000 - 114,000; Full time

Job summary

State Street seeks a customer-facing professional to oversee end-of-night service performance within the Investment Services division. You will coordinate across operations and technology teams to ensure high-quality outcomes for clients, acting as a governance and relationship lead to enhance the client experience.

The role emphasizes managing SLAs, client sentiment, and cross-functional collaboration, with a focus on long-term relationships and expanding share of wallet.

Qualifications

• BS/BA degree required and 3-5 years in financial services operations, product management, or project oversight.
• Strong communication skills and ability to present to clients and senior management at State Street.

Responsibilities

• Oversee end-of-night SLAs and manage client communications as needed.
• Manage client relationships and sentiment through daily interactions.
• Maintain high-quality client service by proactively addressing issues.
• Coordinate with internal teams and clients to ensure an effective operating environment.
• Provide project management for client-related and internal initiatives.
• Act as liaison between business units to ensure successful implementation.
• Support strategy for long-term relationships and growing share of wallet.

Skills

Client-facing

Communication skills

Presentation skills

Partnership mindset

Enterprise platforms

Education

BS/BA degree

Job description

State Street seeks a customer-facing professional to oversee end-of-night service performance within the Investment Services division. You will coordinate across operations and technology teams to ensure high-quality outcomes for clients, acting as a governance and relationship lead to enhance the client experience.

The role emphasizes managing SLAs, client sentiment, and cross-functional collaboration, with a focus on long-term relationships and expanding share of wallet.