AVP, Client Service & Relationship Management

State Street; Burlington (MA); On-site; USD 80,000 - 140,000; Full time

Benefits offered by this job

401K with company match

Medical/dental/vision insurance

Paid time off

Employee assistance program

Job summary

State Street in Burlington, MA is seeking an Assistant Vice President to oversee end-of-night service performance, manage projects, and coordinate across cross-functional teams. You will be the primary point of contact combining service governance and relationship oversight to enhance the client experience.

The role requires 4-6 years in financial services, strong presentation skills, and the ability to interact with clients and senior management.

Qualifications

• BS/BA degree required. Must have 4-6 years of financial services experience in operational, product management, or a project oversight capacity.
• Strong communication skills and ability to present to clients and senior STT management.

Responsibilities

• Ensure daily adherence to end-of-night SLAs and manage client communications as necessary.
• Manage client relationships and sentiment via extensive daily interaction with clients and internal counterparts.
• Maintain superior client service by acting as an advocate and proactively identifying issues which risk impact to client satisfaction.
• Work closely with internal teams and clients, facilitating communication to ensure an effective operating environment.
• Provide overall project management for client-related and internal initiatives, acting as a liaison between business units to ensure successful implementation while managing internal and external expectations.
• Begin to focus on strategic aspects of maintaining long-term relationships and helping to grow share of wallet.
• Keep senior management informed of new developments, service issues, and potential new business opportunities.

Skills

Client relationship management

Project oversight

Financial services experience

Communication skills

Education

BS/BA degree

Job description

State Street in Burlington, MA is seeking an Assistant Vice President to oversee end-of-night service performance, manage projects, and coordinate across cross-functional teams. You will be the primary point of contact combining service governance and relationship oversight to enhance the client experience.

The role requires 4-6 years in financial services, strong presentation skills, and the ability to interact with clients and senior management.