Senior Client Operations & Change Leader

State Street; Quincy (MA); On-site; USD 70,000 - 130,000; Full time

Benefits offered by this job

401K with company match

Health, dental, vision insurance

Paid time off & disability

Job summary

State Street is seeking a high-visibility, client-facing professional in Massachusetts to manage complex business inquiries and support a range of client business management responsibilities. The role acts as a cross-client SME with extensive interaction across internal support teams to enhance the client experience.

The ideal candidate brings 6–8 years in financial services, strong collaboration, communication, and leadership skills, and familiarity with enterprise platforms.

Qualifications

• Strong collaboration and influencing skills.
• Strong written and communication skills.
• Clear sense of ownership and leadership.

Responsibilities

• Manage client relationships and sentiment through daily interaction with client counterparts.
• Oversee change management administration and communications with clients.
• Link change management to BAU and program work in onboarding/implementation.
• Direct the impact of change on the client support model and ensure timely execution of requests.
• Respond to client inquiries and provide updates to senior management.
• Collaborate with middle and back office operations to improve processes.
• Demonstrate proficiency with My.StateStreet, IMT, and MCH/EHZN.

Skills

Collaboration

Influencing

Communication

Ownership/Leadership

Tools

My.StateStreet

IMT

MCH/EHZN

Job description

State Street is seeking a high-visibility, client-facing professional in Massachusetts to manage complex business inquiries and support a range of client business management responsibilities. The role acts as a cross-client SME with extensive interaction across internal support teams to enhance the client experience.

The ideal candidate brings 6–8 years in financial services, strong collaboration, communication, and leadership skills, and familiarity with enterprise platforms.