Client Experience VP, Change & Onboarding Lead

State Street; Kansas City (MO); On-site; USD 70,000 - 130,000; Full time

Benefits offered by this job

401K with company match

Medical insurance

Paid time off

Job summary

State Street in Kansas City seeks a high-visibility, client-facing professional to manage complex business queries and support a range of client business management responsibilities. You will function as a cross-client subject matter expert with extensive interaction across internal support functions to enhance the State Street client experience.

The role emphasizes managing client relationships, change management, and collaboration with middle/back-office operations to improve processes and

Qualifications

• 6-8 years of financial services experience in operational, technology, product management, or project capacity.
• Strong collaboration and influencing skills.
• Strong written and communication skills and ability to present to clients and senior STT management.
• Strong sense of ownership and leadership.

Responsibilities

• Manage client relationships and sentiment through daily interaction with client counterparts and maintain service levels.
• Manage change management administration and communication with clients.
• Link change management to BAU and program work within onboarding/implementation efforts.
• Influence internal groups to address client-facing problems and provide timely development and operational change requests.

Skills

Financial services experience

Collaboration

Written communication

Leadership

Tools

My.StateStreet

IMT

MCH/EHZN

Job description

State Street in Kansas City seeks a high-visibility, client-facing professional to manage complex business queries and support a range of client business management responsibilities. You will function as a cross-client subject matter expert with extensive interaction across internal support functions to enhance the State Street client experience.

The role emphasizes managing client relationships, change management, and collaboration with middle/back-office operations to improve processes and