Delivery Operations Lead - Client Service & Performance

TopHAT Logistical Solutions; Cincinnati (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading logistics provider in Cincinnati is seeking a Delivery Supervisor to manage high-volume home delivery operations. The ideal candidate will focus on client service, maintain strong relationships, and ensure compliance with contract requirements. Responsibilities include budgeting, billing, training staff, and achieving delivery objectives. This role requires strong communication skills and a commitment to continuous improvement in service delivery.

Responsibilities

• Help manage the success of high-volume home delivery operations.
• Ensure compliance with client contract requirements.
• Develop strong client relationships through communication.
• Operate within the location's budget (P&L).
• Handle billing, data entry, and Excel spreadsheets.
• Train and recruit delivery staff.
• Manage daily delivery objectives to meet established goals.

Job description

A leading logistics provider in Cincinnati is seeking a Delivery Supervisor to manage high-volume home delivery operations. The ideal candidate will focus on client service, maintain strong relationships, and ensure compliance with contract requirements. Responsibilities include budgeting, billing, training staff, and achieving delivery objectives. This role requires strong communication skills and a commitment to continuous improvement in service delivery.