Client Service Specialist (PST)

Moody's Investors Service; United States; Remote; USD 56,000 - 82,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their dynamic team in supporting clients with cutting-edge financial technology solutions. This role involves troubleshooting technical issues, providing exceptional customer service, and enhancing client experiences with innovative lending solutions. You'll work closely with various teams to ensure clients maximize the value of their products. If you're eager to grow in a fast-paced environment and make a meaningful impact, this opportunity is perfect for you.

Benefits

Medical insurance

Dental insurance

Vision insurance

Parental leave

Paid time off

401(k)

Insurance

Stock purchase plan

Tuition reimbursement

Qualifications

• Bachelor's degree required; concentration in Finance, Accounting, or Computer Science is a plus.
• Strong customer service skills and analytical skills are essential.

Responsibilities

• Troubleshooting platform errors and configuration issues for clients.
• Providing in-depth education on product features and functionality.
• Creating content for the client Knowledge Base.

Skills

Strong customer service skills

Analytical skills

Basic knowledge of database administration

Excellent verbal and written communication

Exposure to financial industry

Education

Bachelor's degree

Concentration in Finance, Accounting, or Computer Science

Tools

SQL Server

Postgres

Job description

Location(s):

• Remote - United States, US

Line Of Business:

COR(COR)

Job Category:

• Sales & Marketing

Experience Level:

Experienced Hire

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies

• Strong customer service skills.
• An eagerness to grow and excel and be part of a dynamic multi-product team.
• Basic knowledge of database administration (e.g., SQL Server, Postgres).
• Superb analytical skills and persistence in problem solving, particularly in technical troubleshooting.
• Excellent verbal, written, and organizational skills.
• Demonstrates creativity, flexibility, enthusiasm, and willingness to learn.
• Exposure to the financial industry, banking, lending, commercial real estate, and/or capital markets is a plus.

Education

Bachelor's degree required; concentration in Finance, Accounting, or Computer Science is a plus.

Responsibilities

In this role, you will be part of a team that supports Moody’s Analytics clients in their usage of the suite of Moody’s Analytics Lending Solutions products. Your day will include troubleshooting platform errors, configuration and data issues, advising clients on platform utilization, and providing information on new features to enhance their lending experience. You will work closely with client delivery and engineering teams to escalate code and configuration issues.

This is an opportunity to develop your career in financial technology services by supporting world-class software. You will gain broad knowledge of lending, credit risk, and platform configuration, ensuring our products, financial models, and technology are used effectively to add value to our clients’ businesses.

• Providing conceptual solutions to our wide range of clients.
• Providing in-depth education and assistance on product features, functionality, and technical architecture.
• Supporting clients on the use of our credit risk products via web, email, and telephone in a courteous, professional, accurate, and timely manner.
• Developing excellent working relationships with colleagues within Client Service and partner teams such as Engineering, Research, and Product.
• Providing feedback to sales and training groups regarding client needs and opportunities.
• Capturing and channeling client feedback on product features and functionality.
• Creating content for our client Knowledge Base.
• Managing and escalating requests while maintaining ownership of the client interaction and delivery.

About the team

We support Moody’s Analytics Lending Solutions products in a fast-paced environment.

For US-based roles, the anticipated salary range is $56,300.00-$81,650.00, depending on experience, education, skills, and location. This role is eligible for incentive compensation and benefits including medical, dental, vision, parental leave, paid time off, 401(k), insurance, stock purchase plan, and tuition reimbursement.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration without regard to characteristics protected by law. Reasonable accommodations are available upon request via [e-mail].

For San Francisco positions, criminal history considerations are in accordance with the San Francisco Fair Chance Ordinance. This role may be considered a promotional opportunity under the Colorado Equal Pay for Equal Work Act.

View our EEO policy statement, your EEO rights, Pay Transparency Nondiscrimination statement, and Notice to New York City Applicants. Employment may require disclosure of securities holdings per company policy.