Client Service Specialist – Pet Care Advocate

Pet Services of Washington, P.S.; Springfield Township (Delaware County); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Health & Well‑being

401k match

Paid time off

Job summary

VCA Old Marple Animal Hospital is seeking a part-time Client Service Specialist to join a supportive, pet-focused team. This front-desk role emphasizes exceptional client service, greeting clients, handling phones, and guiding pets to exam rooms.

You will support doctors, manage appointments, process payments, and explain services and fees while maintaining accurate records and a welcoming atmosphere for every client and pet parent.

Responsibilities

• Greeting visitors and answering telephones
• Guiding clients and their pets to exam rooms
• Liaison between the client and doctor
• Scheduling and confirming appointments
• Processing payments and explaining fees
• Recommending products and services, including prescriptions
• Managing medical records and hospital forms
• Maintaining a clean and organized front desk and reception area
• Delivering exceptional client service and building trust with pet parents
• Handling follow-up calls and outreach to prospective clients

Job description

VCA Old Marple Animal Hospital is seeking a part-time Client Service Specialist to join a supportive, pet-focused team. This front-desk role emphasizes exceptional client service, greeting clients, handling phones, and guiding pets to exam rooms.

You will support doctors, manage appointments, process payments, and explain services and fees while maintaining accurate records and a welcoming atmosphere for every client and pet parent.