Customer Service Pro: Problem-Solver & Relationship Builder (Contract)

Kedia Corporation; Allentown (Lehigh County); On-site; USD 30,000 - 45,000; Full time

Job summary

A global services company is looking for a Customer Service Representative in Allentown, PA. This role involves assisting customers with inquiries, managing complaints, and maintaining records of interactions. The ideal candidate will have excellent communication skills, be attentive, and possess a strong service orientation. Experience with CRM systems and call center software like Avaya is a plus. Join a fast-paced work environment that fosters growth and innovation.

Qualifications

• Experience in customer service roles is preferred.
• Strong communication and interpersonal skills are necessary.

Responsibilities

• Confer with customers by telephone or in person to provide information.
• Keep records of customer interactions and transactions.
• Resolve customers' service or billing complaints.

Skills

Active Listening

Service Orientation

Speaking

Problem Sensitivity

Critical Thinking

Negotiation

Writing

Tools

Avaya software

Microsoft Excel

CRM software

Job description

A global services company is looking for a Customer Service Representative in Allentown, PA. This role involves assisting customers with inquiries, managing complaints, and maintaining records of interactions. The ideal candidate will have excellent communication skills, be attentive, and possess a strong service orientation. Experience with CRM systems and call center software like Avaya is a plus. Join a fast-paced work environment that fosters growth and innovation.