Client Service Representative

Howard Air; Phoenix (AZ); On-site; USD 19,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Performance incentives

Employee appreciation events

Development programs

Supportive management

Job summary

Howard Air in Phoenix is seeking a Client Service Representative to be the first point of contact for customers, delivering friendly, detail-oriented support and ensuring a positive experience. You will handle inbound calls, schedule service appointments, support sales with lead tracking, and coordinate across teams to meet customer needs.

The role requires strong communication, problem-solving, and CRM skills, with flexible evenings or weekends.

Qualifications

• Prior experience in customer service or call centers.
• Excellent verbal and written communication.
• Proficiency with computers and CRM software.
• Ability to stay calm under pressure.

Responsibilities

• Answer high volume inbound calls to schedule service appointments.
• Schedule service maintenance, breakdown repairs, and new equipment installations.
• Manage inbound email and web portal inquiries.
• Make outbound calls to coordinate service appointments.
• Assist the sales team with reporting and scheduling, and educating clients about products and services.
• Act as a liaison between customers and internal teams to ensure needs are met.

Skills

Customer Service

Communication skills

CRM software

Problem solving

Tools

CRM software

Job description

We are seeking a friendly, detail-oriented, and customer-focused individual to join our team as aClient Service Representative. In this role, you will serve as the first point of contact for our customers, providing exceptional support and ensuring a positive experience with our company.

Shift for this role: Monday - Friday or Tuesday - Saturday

Key Responsibilities:

• Answer high volume inbound phone calls to schedule service appointments.


• Schedule service maintenance, breakdown repairs, and new equipment installations.


• Manage inbound email and web portal inquiries.


• Make outbound calls to existing clients to coordinate service appointments.


• Assist the sales team with tasks such as:
  
  
  
  • Report and track sales performance
  
  
  • Educate clients about our products and services
  
  
  • Scheduling sales appointments
  
  
  
  


• Act as a liaison between customers and internal teams to ensure needs are met and communication is clear across departments.

Qualifications and Requirements:

• Prior experience in customer service, call centers, or a similar role is preferred.


• Excellent communication skills, both verbal and written.


• Strong problem-solving skills and the ability to think critically.


• Proficiency with computers and CRM software; ability to learn new systems quickly.


• Ability to remain calm under pressure and handle challenging situations with tact.


• Flexible availability, including evenings or weekends, as required.

What We Offer:

• Competitive hourly pay and performance-based bonuses.


• Comprehensive benefits package, including health, dental, and vision insurance.


• Performance incentives


• Employee appreciation events


• Development programs to enhance your career


• Supportive management and team culture

This position operates in an office environment and requires the ability to remain in a stationary position for extended periods of time. Frequently operates a computer and other standard office equipment. Occasionally moves items up to 20 pounds. Ability to communicate and exchange accurate information with internal and external stakeholders is required. Must be able to work under centrally controlled fluorescent lighting. Reasonable accommodations may be made to perform essential functions.

Join Our Team:

If you’re passionate about helping people, thrive in fast-paced environments, and are eager to make a difference, we’d love to hear from you!

Pay Range

$18 - $24 USD

For more than 30 years, Howard Air has focused on providing the latest technology in superior comfort to meet our customers’ air conditioning and heating needs. When you join us, you will proudly be a part of an exclusive group of the highest trained and top earning professionals in the HVAC industry. Earn the most you’ve ever made in the HVAC industry while enjoying flexible work schedules for an unbeatable work/life balance, along with the best tools, equipment, vehicles, and facilities in the industry.

We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.