Client Care Specialist: Flexible Hours & Growth

Howard Air; Phoenix (AZ); On-site; USD 19,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Performance incentives

Employee appreciation events

Development programs

Supportive management

Job summary

Howard Air in Phoenix is seeking a Client Service Representative to be the first point of contact for customers, delivering friendly, detail-oriented support and ensuring a positive experience. You will handle inbound calls, schedule service appointments, support sales with lead tracking, and coordinate across teams to meet customer needs.

The role requires strong communication, problem-solving, and CRM skills, with flexible evenings or weekends.

Qualifications

• Prior experience in customer service or call centers.
• Excellent verbal and written communication.
• Proficiency with computers and CRM software.
• Ability to stay calm under pressure.

Responsibilities

• Answer high volume inbound calls to schedule service appointments.
• Schedule service maintenance, breakdown repairs, and new equipment installations.
• Manage inbound email and web portal inquiries.
• Make outbound calls to coordinate service appointments.
• Assist the sales team with reporting and scheduling, and educating clients about products and services.
• Act as a liaison between customers and internal teams to ensure needs are met.

Skills

Customer Service

Communication skills

CRM software

Problem solving

Tools

CRM software

Job description

Howard Air in Phoenix is seeking a Client Service Representative to be the first point of contact for customers, delivering friendly, detail-oriented support and ensuring a positive experience. You will handle inbound calls, schedule service appointments, support sales with lead tracking, and coordinate across teams to meet customer needs.

The role requires strong communication, problem-solving, and CRM skills, with flexible evenings or weekends.