Client Service Specialist

Moody's; United States; Remote; USD 56,000 - 82,000; Full time

Job summary

An established industry player is seeking a dynamic individual to join their team in a remote capacity. This role offers the opportunity to support clients in utilizing innovative financial technology solutions, ensuring their needs are met through exceptional customer service and technical expertise. You'll be part of a vibrant team that values diverse perspectives and fosters a culture of learning and growth. With a focus on problem-solving and collaboration, you'll play a key role in enhancing client experiences and driving success in the financial services sector. If you're eager to make an impact and grow your career, this position is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Tuition Reimbursement

Employee Stock Purchase Plan

Parental Leave

Life Insurance

Disability Insurance

Qualifications

• Bachelor's degree required; concentration in Finance, Accounting, or Computer Science is a plus.
• Strong customer service and analytical skills are essential.

Responsibilities

• Support clients in using Moody's Analytics Lending Solutions products.
• Troubleshoot platform errors and collaborate with engineering teams.

Skills

Customer Service Skills

Analytical Skills

Technical Troubleshooting

Database Administration (SQL Server, Postgres)

Communication Skills

Flexibility and Willingness to Learn

Exposure to Financial Industry

Education

Bachelor's Degree

Concentration in Finance, Accounting, or Computer Science

Job description

Location(s):

• Remote - United States, US

Line Of Business: COR(COR)

Job Category:

• Sales & Marketing

Experience Level: Experienced Hire

At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies

• Strong customer service skills.
• An eagerness to grow and excel and be part of a dynamic multi-product team.
• Basic knowledge of database administration (i.e., SQL Server, Postgres).
• Superb analytical skills and persistence in problem solving, particularly in technical troubleshooting.
• Excellent verbal, written, and organizational skills.
• Demonstrates creativity, flexibility, enthusiasm, and willingness to learn.
• Exposure to the financial industry, banking, lending, commercial real estate, and/or capital markets is a plus.

Education

Bachelor's degree required; concentration in Finance, Accounting, or Computer Science is a plus.

Responsibilities

In this role, you will support Moody's Analytics clients in their usage of the suite of Moody's Analytics Lending Solutions products. Your daily activities include troubleshooting platform errors, configuration and data issues, advising clients on platform optimization, and collaborating with client delivery and engineering teams to escalate issues.

This position offers a chance to develop your career in financial technology services by supporting world-class software. You will gain broad knowledge of lending, credit risk, and platform configuration, ensuring our products, financial models, and technology are used effectively to add value to clients' businesses.

• Providing conceptual solutions to a wide range of clients.
• Offering in-depth education and assistance on product features, functionality, and technical architecture.
• Supporting clients via web, email, and telephone in a courteous, professional, and timely manner.
• Developing strong working relationships with colleagues across departments such as Client Service, Engineering, Research, and Product.
• Providing feedback to sales and training teams regarding client needs and opportunities.
• Gathering and channeling client feedback on product features and functionality.
• Creating content for our client Knowledge Base.
• Managing and escalating requests while maintaining ownership of client interactions and solutions.

About the team

We operate in a fast-paced environment supporting Moody's Analytics Lending Solutions products.

For US-based roles, the anticipated salary range is $56,300.00 - $81,650.00, depending on experience, education, skills, and location. This role is eligible for incentive compensation and a comprehensive benefits package including medical, dental, vision, parental leave, paid time off, 401(k), life, disability, and accident insurance, employee stock purchase plan, and tuition reimbursement.

Moody's is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, sex, gender, age, religion, national origin, or other protected characteristics. We provide reasonable accommodations for individuals with disabilities or religious beliefs. For accommodation requests, contact [e-mail].

For San Francisco positions, qualified applicants with criminal histories will be considered in accordance with the San Francisco Fair Chance Ordinance.

This role may qualify as a promotional opportunity under the Colorado Equal Pay for Equal Work Act.

See our EEO policy statement, your EEO rights, Pay Transparency Nondiscrimination statement, and Notice to New York City Applicants.

Candidates may be asked to disclose securities holdings per Moody's securities trading policy. Employment is contingent upon compliance with this policy, including necessary remediation of holdings.