Client Service & Scheduling Coordinator II

YDU JC Air Cond & Ref Inc.- Dubai; Tempe (AZ); Hybrid; USD 29,000 - 37,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Johnson Controls is seeking a Client Resource Coordinator for an onsite role in Tempe, AZ. You will coordinate customer service requests from initiation to completion, schedule technicians, and ensure timely, accurate communication with clients.

The position requires 2–3 years in service operations, strong organization, and excellent interpersonal skills. A high school diploma or Associate’s degree is typical, with a competitive benefits package and an onsite work setting.

Qualifications

• Associate’s degree preferred with 2–3 years in service operations or inspection.
• Ability to work independently with strong organizational and detail orientation.
• Excellent interpersonal and communication skills for internal and external clients.

Responsibilities

• Coordinate customer service requests from initiation to completion.
• Schedule and dispatch technicians to match customer needs.
• Communicate action plans and services to customers.
• Follow up to ensure work meets customer expectations.
• Support labor scheduling and daily technician plans.
• Assist with quotations, billing support, and warranty administration.
• Participate in monthly business reviews and forecast-related activities.

Skills

Interpersonal skills

Communication

Organizational skills

Attention to detail

Prioritization

Project coordination

Education

Associate’s degree

High school diploma or equivalent

Job description

Johnson Controls is seeking a Client Resource Coordinator for an onsite role in Tempe, AZ. You will coordinate customer service requests from initiation to completion, schedule technicians, and ensure timely, accurate communication with clients.

The position requires 2–3 years in service operations, strong organization, and excellent interpersonal skills. A high school diploma or Associate’s degree is typical, with a competitive benefits package and an onsite work setting.