Client Service Representative, VMC Caldwell

Suveto; Caldwell (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

Suveto is seeking a front desk professional to provide high-quality customer service at our Caldwell, NJ clinic. You will greet clients, check them in/out, schedule rechecks, and oversee clinic flow while handling euthanasia paperwork with sensitivity.

You will discuss payment options with clients and support daily administrative tasks, including processing reports and maintaining medical records. This role supports doctors and staff in a fast-paced environment.

Qualifications

• Front desk experience in a medical or veterinary setting preferred.
• Strong customer service and communication skills.
• Ability to manage appointment scheduling and patient flow.
• Familiarity with filing, records, and basic administrative tasks.

Responsibilities

• Greet clients and manage check-in/out at the front desk.
• Schedule rechecks and manage visitor sign-in process.
• Oversee clinic flow and assist with euthanasia paperwork.
• Discuss payment options with clients.
• Process Daily Estimate Reports (Out Window CSR).
• Assist with daily administrative duties: printing schedules, pulling charts, filing, emailing records, distributing mail, purging charts.

Skills

Front desk management

Customer service

Scheduling

Administrative support

Client communication

Job description

Provide high quality customer service that meets or exceeds the expectations of our clients while supporting the doctors and support staff.

• Manage the front desk by greeting clients, checking patients in/out, scheduling rechecks and signing visitors and vendors in.
• Oversee the clinic flow.
• Manage and assist client in the euthanasia paperwork process.
• Discuss payment choices with clients.
• Process Daily Estimate Report (Out Window CSR).
• Assist with daily administrative duties such as printing schedules, pulling charts, filing, emailing medical records, distribute daily mail and purging charts in system.
• Maintain knowledge of extension numbers to reach employees throughout the network.
• Assist in emergency situations by expediting calls to triage staff members.
• May require mentoring or overseeing students from various educational programs.
• Perform other job duties as assigned.