Client Service Representative, VMC Caldwell

suvetocareers; Caldwell (NJ); On-site; USD 32,000 - 45,000; Full time

Job summary

Suvetocareers is seeking a reliable front desk/administrative support individual to manage client flow and scheduling in a veterinary clinic. You will greet clients, process check-ins/outs, and assist with daily administrative duties to keep the clinic running smoothly.

You will also handle patient records, discuss payment options, and coordinate with doctors and staff, potentially mentoring students. This full-time role is on-site and requires strong people skills.

Qualifications

• Greeting clients at the front desk and checking in/out patients.
• Oversee clinic flow and assist with euthanasia paperwork.
• Discuss payment options with clients and process daily reports.
• Provide daily administrative support and manage scheduling.

Responsibilities

• Greet clients at the front desk and assist with sign-in/out of visitors and vendors.
• Manage rechecks and scheduling while maintaining smooth clinic operations.
• Assist with euthanasia paperwork and related client discussions as needed.
• Support staff with medical records, chart printing, and filing.

Skills

Customer service

Scheduling

Communication

Administrative duties

Team support

Education

High school diploma

Tools

Scheduling software

EMR system

Job description

Provide high quality customer service that meets or exceeds the expectations of our clients while supporting the doctors and support staff.

• Manage the front desk by greeting clients, checking patients in/out, scheduling rechecks and signing visitors and vendors in.
• Oversee the clinic flow.
• Manage and assist client in the euthanasia paperwork process.
• Discuss payment choices with clients.
• Process Daily Estimate Report (Out Window CSR).
• Assist with daily administrative duties such as printing schedules, pulling charts, filing, emailing medical records, distribute daily mail and purging charts in system.
• Maintain knowledge of extension numbers to reach employees throughout the network.
• Assist in emergency situations by expediting calls to triage staff members.
• May require mentoring or overseeing students from various educational programs.
• Perform other job duties as assigned.