ER Client Service Representative

VCA Animal Hospitals, Inc; Madison (WI); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation/sick days

401(k)

Pet discounts

Job summary

VCA Animal Hospitals, Inc. is seeking a Client Service Representative for full-time daytime hours at our Madison, WI facility. You will be the face of the practice, greeting clients, handling calls, and guiding customers through product and service options for their pets.

You will explain fees, process payments, and support medical records management while helping maintain a clean, welcoming environment for patients and their families.

Qualifications

• Excellent customer service and communication skills.
• Ability to explain fees and process payments.
• Experience in veterinary or healthcare setting preferred.
• Comfort with handling medical records and sensitive information.

Responsibilities

• Greet visitors and answer phones to deliver outstanding service.
• Perform phone triage and triage caller needs.
• Present and explain fees, and process payments.
• Advise on products and services, including prescriptions.
• Answer questions about products and general pet care.
• Manage medical records, charts, and correspondence.
• Maintain hospital cleanliness inside and outside.

Skills

Customer service

Phone triage

Fees explanation

Product recommendations

Medical records

Facility upkeep

Job description

Client Service Representative

We are an emergency and specialty facility seeking an exceptional client service representative to join our team for full-time, daytime hours!

At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.

We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Why We Need You:

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer’s trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors and answering telephones.
• Performing phone triage
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care/
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Benefits:

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com