Veterinary Receptionist/Customer Service Representative

Western Veterinary Partners; Roseburg (OR); Presencial; USD 23.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health package (medical, dental, and視)

Life insurance and disability

Employee Assistance Program (EAP)

401k with company match

Paid time off

Descripción de la vacante

Parkway Animal Hospital in Roseburg, Oregon, seeks a friendly Veterinary Receptionist/Client Service Representative to greet clients and manage appointments while supporting daily patient flow. You will handle phone lines, in-person interactions, and process transactions with a compassionate, detail-oriented mindset.

The position is full-time on a 4/10 schedule, Monday–Friday, offering health, life and disability insurance, an EAP, 401k with company match, paid time off, and opportunities to

Formación

• 2+ years of experience in a customer service, reception, or client-facing role.
• Previous veterinary receptionist or healthcare-related front-desk experience preferred.

Responsabilidades

• Greet clients and serve as the welcoming face of the hospital.
• Manage appointments and daily patient flow.
• Handle multi-line phones and in-person interactions.
• Process transactions and support clients with information about services.

Conocimientos

Customer service

Front desk experience

Phone line management

Verbal communication

Written communication

Compassionate service

Organization skills

Appointment scheduling

Payments processing

Descripción del empleo

Veterinary Receptionist/Customer Service Representative

Roseburg, OR

Parkway Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $17-19per hour, for each hour worked
• This is a full-time position, with a 4/10 schedule and availability needed Monday-Friday .

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 2+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team

Why choose us?

Parkway Animal Hospital, situated in beautiful Roseburg, Oregon, is dedicated to providing exceptional veterinary care for pets in a modern and compassionate setting. With a team of four experienced veterinarians and dedicated staff, they offer a comprehensive range of services tailored to meet the unique needs of each furry companion. From routine check-ups and vaccinations to advanced diagnostics and surgical procedures, Parkway Animal Hospital prioritizes the health and happiness of pets while nurturing strong bonds with their owners. Trusted by the local community, they strive to ensure that every pet receives the highest standard of care and attention.

Pay Range

$17 - $19 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.