Veterinary Receptionist / Customer Service Representative

Western Veterinary Partners; Phoenix (AZ); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Life insurance

EAP

401k match

Paid time off

Job summary

North Phoenix Animal Clinic in Phoenix, AZ is seeking a Veterinary Receptionist / Client Service Representative to welcome clients and manage daily operations. You will handle phones, appointments, payments, and provide information about services with a compassionate, organized approach.

The role requires 2+ years in customer service, veterinary reception preferred, excellent communication, and teamwork to ensure a positive client experience.

Qualifications

• 2+ years in customer service or front-desk roles.
• Experience in veterinary reception preferred.
• Strong communication and organizational skills.
• Ability to handle in-person and phone clients with compassion.

Responsibilities

• Manage multi-line phone system and greet clients.
• Schedule appointments and coordinate calendars.
• Process transactions and maintain records.
• Support clients with information about services.

Skills

Customer service

Front desk

Multi-line phones

Pulse software

Communication

Payment processing

Tools

Pulse PMS

Job description

Veterinary Receptionist / Customer Service Representative

Phoenix, AZ

North Phoenix Animal Clinic is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $ 19 - $22 per hour, for each hour worked
• This is a full-time position, with a 4/10 schedule and availability needed Monday-Friday.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

Minimum qualifications and skill set:

• 2+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially Pulse, preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose North Phoenix Animal Clinic?

North Phoenix Animal Clinic is a 3-doctor small-animal practice caring for dogs, cats, and rabbits. The hospital offers digital X-ray, digital dental radiography, ultrasound, and laser therapy. The caseload is heavily focused on spay/neuter and dentistry, with orthopedic cases referred out, giving team members an opportunity to build strong skills in routine surgery, anesthesia, dentistry, and general practice medicine. Located in Phoenix, the hospital offers convenient access to the Valley's hiking trails, restaurants, museums, sporting events, and year-round sunshine while remaining close to the amenities of the greater metropolitan area.

#LI-HF1

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$19 - $22 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.