Client Service Representative- Linden Heights Animal Hospital - VA

Veterinary Innovative Partners; Staunton (VA); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Hourly rate $14.00–$17.00

Health care plan (Medical, Dental &amp

Retirement plan

Life Insurance

Paid Time Off

Paid Holidays

Disability insurance

Training & Development

Tuition assistance

Uniform allowance

Discounted healthcare for personalPets

Job summary

Linden Heights Animal Hospital is seeking a dedicated Client Service Representative to be the first point of contact for clients and patients. This role emphasizes warm, professional, and knowledgeable service while handling appointments, payments, and client inquiries.

The ideal candidate will multitask in a fast-paced veterinary setting, maintain accurate records, and educate clients on preventive care. On-site position with competitive hourly compensation and benefits offered.

Qualifications

• Excellent interpersonal and customer service skills, with a friendly and professional demeanor.

Responsibilities

• Greet clients and provide front-desk assistance, creating a welcoming atmosphere.
• Schedule appointments, surgeries, and procedures, coordinating with veterinary staff.
• Answer inquiries, provide information on services and policies, and handle payments and invoicing.
• Maintain accurate records in practice management software and filing systems.
• Educate clients on preventive care, vaccines, and medications as needed.
• Collaborate with veterinarians and technicians to ensure smooth patient flow and exceptional service.

Skills

Interpersonal skills

Communication

Multitasking

Computer literacy

Organization

Empathy

Customer service experience

Tools

Practice management software

Microsoft Office

Job description

Linden Heights Animal Hospital is seeking a dedicated and customer-focused individual to join our team as a Client Service Representative. In this role, you will be the first point of contact for our customers and play a crucial role in providing exceptional service. https://lindenheightsanimal.com

Responsibilities

• Client Interaction and Communication:
  • Greet clients warmly and professionally, creating a welcoming and comforting atmosphere.
  • Schedule appointments, surgeries, and procedures, ensuring optimal utilization of veterinary staff and resources.
  • Answer phone calls, address client inquiries, and provide information about our services and policies.
• Check-In and Check-Out Procedures:
  • Efficiently manage client check-ins, verifying patient information, updating records, and obtaining necessary paperwork.
  • Process payments accurately and provide clients with detailed invoices and receipts.
  • Coordinate smooth check-out processes, including scheduling follow-up appointments and providing post-operative care instructions.
• Administrative Tasks and Record Keeping:
  • Maintain accurate electronic and paper records, including patient files, appointment logs, and client communication.
  • Handle administrative tasks such as filing, faxing, scanning, and data entry.
  • Manage and update client information in the practice management software.
• Client Education and Support:
  • Provide basic information about preventive care, vaccinations, and medications.
  • Assist clients with completing forms, explaining treatment plans, and addressing concerns.
• Team Collaboration:
  • Collaborate effectively with veterinarians, veterinary technicians, and support staff to ensure smooth patient flow and excellent client service.
  • Assist in coordinating appointments, procedures, and special requests.

The Client Service Representative is much more than just a receptionist. Our CSRs provide the first impression of the hospital to clients and patients. They must be warm, friendly, professional, helpful, knowledgeable, and capable of handling many tasks at once with many interruptions. This role requires an individual with knowledge of the veterinary world, critical thinking, and schedule maintenance. Individuals with a friendly and outgoing demeanor is necessary.

Qualifications

• Excellent interpersonal and customer service skills, with a friendly and professional demeanor.
• Strong communication skills, both verbal and written, for effective client interaction and team collaboration.
• Ability to multitask and handle a fast-paced environment with attention to detail.
• Proficiency in using computer software, including practice management systems and Microsoft Office.
• Organizational skills to manage appointments, records, and administrative tasks.
• Empathy and patience when dealing with clients who may be anxious or stressed about their pets' well-being.
• Previous experience in customer service or reception, preferably in a veterinary or healthcare setting, is a plus.

Benefits

• Hourly rate: $14.00-$17.00 to commensurate with experience.
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off
• Paid Holidays
• Short Term & Long Term Disability
• Training & Development
• Tuition assistance
• Uniform allowance
• Discounted healthcare for personal pets

Veterinary Innovative Partners (VIP) is a network of veterinarian-owned-and-operated hospitals across twelve states. VIP is guided by a mission to provide veterinarians and their teams with all the resources, mentorship, and autonomy they need to thrive personally and professionally while giving pets the best possible care. Join the VIP family, where our team members are our top priority to ensure best-in-class personalized care, ownership and accountability, trust, and an exceptional work environment.

Follow Veterinary Innovative Partners on LinkedIn for the latest career opportunities, team stories, and behind-the-scenes looks at life in our hospitals.