Client Service Representative, orld of Animals - Mayfair

Suveto; Philadelphia (Philadelphia County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Medical insurance

Dental insurance

Vision insurance

Pet care discounts

401K with match up to 4%

Job summary

World of Animals, Mayfair, part of the Suveto network of hospitals, is seeking an experienced Client Services Representative to join our team. You will provide high quality customer service that meets or exceeds expectations, support the doctors and staff, and help ensure compassionate, efficient client care.

We are looking for candidates with a High School Diploma or equivalent and at least 1 year of veterinary client services experience, plus strong communication skills and basic computer

Qualifications

• High School Diploma or equivalent required.
• Previous experience in client services.
• At least 1 year working within a veterinary field is required.
• Must be computer literate; basic computer skills with ability to navigate new software.
• Excellent communication skills.
• Ability to multi-task.
• Ability to work well within a team environment.

Responsibilities

• Greet clients, check patients in/out, schedule rechecks, and sign visitors in.
• Know vaccination protocol and common veterinary terms.
• Oversee clinic flow.
• Assist with euthanasia paperwork and aftercare process.
• Discuss payment options with clients.
• Respond to client texts and emails, email medical records, process medication requests, distribute mail and correspondence.
• Maintain extension numbers to reach staff throughout the network.
• Assist in emergency situations by expediting calls to triage staff.
• Perform other duties as assigned.

Skills

Excellent communication skills

Ability to multi-task

Teamwork

Customer service experience

Education

High School Diploma or equivalent

Tools

Basic computer skills

Job description

World of Animals, Mayfair, part of the Suveto network of hospitals, is looking for experienced Client Service Representatives to join our team.

The Client Services Representative will provide high quality customer service that meets or exceeds the expectations of our clients. Support the doctors and support staff. Look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion. Our veterinarians and support teams at World of Animals bring years of experience, skill, and a passion for helping others into their partnership with you and your pet. We believe that every pet entrusted into our care is unique. To that end, every member of our team is dedicated to providing your loved one with the highest standard of treatment possible, while being emotionally supportive and respectful of your needs as a pet owner.

Responsibilities

• Manage the front desk by greeting clients, checking patients in/out, scheduling rechecks and signing visitors and vendors in.
• Know vaccination protocol and common veterinary terms.
• Oversee the clinic flow.
• Manage and assist client in the euthanasia paperwork and aftercare process.
• Discuss payment choices with clients.
• Assist with daily administrative duties such as responding to client texts and emails, emailing medical records, processing medication requests, distribute daily mail and client/doctor correspondence.
• Maintain knowledge of extension numbers to reach employees throughout the network.
• Assist in emergency situations by expediting calls to triage staff members.
• Perform other job duties as assigned.

Requirements

• High School Diploma or equivalent required.
• Previous experience in client services.
• At least 1 year working within a VETERINARY FIELD is required.
• Must be computer literate; basic computer skills with ability to navigate new software.
• Excellent communication skills.
• Ability to multi-task.
• Ability to work well within a team environment.

Benefits

• Our employment package includes paid time off, paid holidays, medical, dental and vision insurance, pet care discounts, 401K with a true match up to 4%, and more.

World of Animals, part of the Suveto network of hospitals, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.