Animal Family Veterinary Assistant/CSR

suvetocareers; Davenport (IA); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Medical, dental and vision insurance

401K with matching

Continuing education

Pet care discounts

Job summary

Animal Family Veterinary Care Center in Davenport, IA seeks a Receptionist/Vet Assistant to join our AAHA-accredited practice. You will greet clients, manage appointments, record medical history and assist DVMs during procedures.

Ideal candidates bring strong customer service, organizational and time-management skills, plus the ability to multi-task in a fast-paced setting. A high school diploma and 1+ year in client services are preferred.

Qualifications

• Strong customer service skills and ability to handle clients with empathy.
• Organizational skills and effective time management in a busy clinic.
• Minimum 1 year of experience in client services preferred.
• Must be computer literate and able to navigate new software.
• Excellent communication and teamwork abilities.

Responsibilities

• Obtain and record patient medical history for veterinary visits.
• Handle front-desk duties including calls, appointments and payments.
• Explain procedures to clients and gather information as needed.
• Assist veterinarians during examinations and procedures.
• Maintain accurate medical notes and record-keeping.

Skills

Customer service

Organizational skills

Time management

Education

High School Diploma or equivalent

Tools

Impromed systems

Job description

If you want to work for an AAHA accredited vet clinic with awesome people - then look no further! Animal Family Veterinary Care Center, part of the Suveto network of hospitals, is looking for Receptionist/Vet Assistants to join our team. Ideal candidate has strong customer service skills, organizational skills and great with time management.

Why should you work for us?

• More time for you! 4-day work weekallowing 3 days off each week! Hours:Open 7-6M-F, and 8-2 on Saturday.
• We believe in Fear Free.
• AAHA accredited, because we believe in it.
• 6-doctor practice with a great group of DVM's on board.

Responsibilities as Veterinary Assistant

• Obtains and records patient medical history.
• Performs accurate temperature/pulse/respirations on patients and records in medical record.
• Explains procedures to clients and answers questions or obtains the desired information on behalf of the client.
• Prepares patients, medications, and instruments for medical procedures and treatments.
• Prepares DVM for appointment with brief synopsis of patient needs and client concerns.
• Offers assistance to others during any time not performing assigned duties.
• Checks out clients after appointments, issues billing invoices, and accurately processes payments.
• Takes appropriate and accurate medical notes during patient exam to ensure DVM has a clear picture of abnormal exam findings and client discussion points.
• Performs various restraints for procedures to be completed to the animal, making sure the safety of the animal and the doctor or technician performing the procedure is of primary concern.
• Medicates patients either orally or by giving injections and understands proper techniques for handling the patient while medicating.
• Understands medical terminology commonly used, including dosage instructions, and is familiar with drugs prescribed for treatment.
• Fills prescriptions according to DVM instructions, documents properly in the medical record, and calls in prescriptions to pharmacies when needed.
• Obtains blood, urine, and other samples from patient ensuring patient safety and well-being.
• Completes radiology procedures in a timely fashion, documents results in the medical record, and provides images to doctors.

Responsibilities as Client Services

• Manage large amounts of incoming calls
• Handle cash and credit card transactions
• Identify and assess customers' needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives
• Follow communication procedures, guidelines, and policies
• Strong phone contact handling skills and active listening
• Basic computer skills
• Familiarity with Impromed systems
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication skills
• Ability to multi-task, prioritize, and manage time effectively

Qualifications

• High School Diploma or equivalent required and minimum 18 years old
• At least one year of previous experience in client services preferred.
• Must be computer literate; basic computer skills with ability to navigate new software.
• Excellent communication skills.
• Ability to multi-task.
• Ability to work well within a team environment

Our employment package includes paid time off, paid holidays, medical, dental and vision insurance, pet care discounts, 401K with a true match up to 4%, continuing education, and more.

Animal Family Veterinary Care Center, part of the Suveto network of hospitals, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.