Client Service Representative - Olympia, WA

Chambers Prairie; Olympia (WA); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

401(k) matching

Tuition support

Referral bonuses

Medical insurance

Dental insurance

Vision coverage

Paid parental leave

PTO

Employee pet discounts

Quarterly bonuses

Professional development allowance

Uniform allowance

Paid holidays

Job summary

Chambers Prairie Animal Hospital in Olympia, WA is seeking a friendly Client Service Representative to be the first friendly face clients see and the voice they hear when they call. You’ll keep the front desk running smoothly, help pet owners feel cared for from the moment they walk in, and collaborate with our doctors and veterinary team to keep the day on track.

The ideal candidate has a high school diploma or equivalent, customer service experience preferred, and strong communication and

Qualifications

• A high school diploma or equivalent
• Customer service or office experience, which is preferred but not required
• Strong communication and interpersonal skills
• The ability to multitask and stay organized in a fast-paced veterinary front desk environment
• Empathy for clients, coworkers, and yourself
• A willingness to ask for help and offer it to others
• A positive attitude, because with the right cattitude, anything is pawsible
• A love for animals and a genuine desire to help pet owners

Responsibilities

• Greet clients and their pets warmly as they arrive
• Answer phone calls, schedule appointments, and respond to client questions
• Maintain accurate patient records and handle billing and checkout
• Help coordinate veterinary services and procedures so appointments flow smoothly
• Support our doctors and veterinary team as needed
• Keep the reception area clean, organized, and welcoming

Skills

Customer service

Strong communication

Multitasking

Empathy

Team player

Positive attitude

Love for animals

Education

High School Diploma or Equivalent

Job description

Client Service Representative - Olympia, WA

Chambers Prairie Animal Hospital is Hiring a Client Service Representative!

Role: Client Service Representative

Status: Full-time

Salary: $17.50 - $18 per hour , depending on experience

Benefits Highlights

• Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses
• Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts
• Professional Growth & Recognition: Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance
• Lifestyle Perks You’ll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount program

Looking for a front desk role where your warmth and organization make a real difference, your team truly has your back, and your evenings and holidays stay your own?

At Chambers Prairie Animal Hospital, we’re a team-oriented, four-doctor practice, and we’re looking for a friendly, organized Client Service Representative to join our crew of passionate professionals. We believe in a “better together” philosophy, and it helps both our staff and our patients flourish.

As our Client Service Representative, you’ll be the first friendly face clients see and the voice they hear when they call. You’ll keep a busy front desk running smoothly, help pet owners feel cared for from the moment they walk in, and work hand in hand with our doctors and veterinary team to keep the day on track.

Why Our Client Service Representatives Love It Here

• No nights, no on-call shifts, and no holiday hours, so you can count on time for life outside of work
• A “better together” culture where asking for help and offering help are simply part of how we work
• A four-doctor practice that values dedication, great patient care, and a healthy work-life balance
• A clinic culture that celebrates your unique awesomeness and encourages you to show up as yourself
• A real commitment to professional growth and a positive work environment
• Benefits that strengthen both body and mind
• Daily puppy kisses and kitty headbutts (consider yourself warned)

What Our Client Service Representatives Do

As our Client Service Representative, you will:

• Greet clients and their pets warmly as they arrive
• Answer phone calls, schedule appointments, and respond to client questions
• Maintain accurate patient records and handle billing and checkout
• Help coordinate veterinary services and procedures so appointments flow smoothly
• Support our doctors and veterinary team as needed
• Keep the reception area clean, organized, and welcoming

What You’ll Bring

The ideal Client Service Representative brings:

• A high school diploma or equivalent
• Customer service or office experience, which is preferred but not required
• Strong communication and interpersonal skills
• The ability to multitask and stay organized in a fast-paced veterinary front desk environment
• Empathy for clients, coworkers, and yourself
• A willingness to ask for help and offer it to others
• A positive attitude, because with the right cattitude, anything is pawsible
• A love for animals and a genuine desire to help pet owners

Benefits You Can’t Beat

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program
• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free or discounted lab work for all employee pets
• Pet discounts on services and products
• Quarterly Team Rewards Bonus Program
• Continuing education allowance
• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

If you’re a friendly, organized people person who loves animals and wants to be part of a team that truly works better together, we’d love to meet you. Our Client Service Representative is at the heart of everything that happens at Chambers Prairie Animal Hospital, and we can’t wait to welcome you to the team.

Diversity, equity, and inclusion are core values of Chambers Prairie Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.

Prioritize your work-life balance and enjoy a fulfilling time away from work with our generous offerings.

• Paid Time Off
• Paid Holidays

Unleash your potential and foster professional growth through our comprehensive education and training programs.

• Vetcor University - training for skill development and career growth
• CE Allowance and opportunities
• Tuition Assistance Program
• Lend a Hand Program – increased pay to help a sister hospital
• VetLife Days – rotate to a sister hospital

Enjoy exclusive benefits for you and your furry family members.

• Discounted Products

Health & Welfare

Take care of your well-being with our comprehensive health and wellness benefits.

• Medical, Dental, and Vision Insurance
• Optional Life Insurance, Disability, and Accidental Insurance
• EAP with counseling and mental health benefits
• DVM Professional Liability Insurance fully covered
• Licensure Fees, Professional & Association Dues

Financial Wellbeing

Secure your financial future with our range of offerings designed to promote your financial well-being.

• 401K with company contribution
• Health Savings Account
• Flexible Spending Account
• EAP with Financial & Legal Advice/Services
• Tuition Assistance Program
• Employee Referral Bonus

Time Off/Work Life Balance

Prioritize your work-life balance and enjoy a fulfilling time away from work with our generous offerings.

Training & Development

Unleash your potential and foster professional growth through our comprehensive education and training programs.

• Vetcor University - training for skill development and career growth
• CE Allowance and opportunities
• Tuition Assistance Program
• Lend a Hand Program – increased pay to help a sister hospital
• VetLife Days – rotate to a sister hospital

Enjoy exclusive benefits for you and your furry family members.

• Discounted Products

Health & Welfare

Take care of your well-being with our comprehensive health and wellness benefits.

• Medical, Dental, and Vision Insurance
• Optional Life Insurance, Disability, and Accidental Insurance
• EAP with counseling and mental health benefits
• DVM Professional Liability Insurance fully covered
• Licensure Fees, Professional & Association Dues

Financial Wellbeing

Secure your financial future with our range of offerings designed to promote your financial well-being.

• 401K with company contribution
• Health Savings Account
• Flexible Spending Account
• EAP with Financial & Legal Advice/Services
• Tuition Assistance Program
• Employee Referral Bonus

Time Off/Work Life Balance

Prioritize your work-life balance and enjoy a fulfilling time away from work with our generous offerings.