Client Care Specialist — Veterinary Receptionist, Flexible Schedule

1‑800 WATER DAMAGE of Pembroke Pines; Fayetteville (NC); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance (full-time)

401(k) matching

Paid time off

Tuition assistance

Dental insurance

Vision insurance

Employee discount

Job summary

Ambassador Animal Hospital in Fayetteville, NC is hiring a Veterinary Receptionist to greet clients, answer calls, schedule appointments, and support a fast-paced clinic with warmth and professionalism.

This full-time role emphasizes work-life balance, no nights or on-call shifts, and opportunities for career growth through mentoring and team activities.

Responsibilities

• Greet clients and patients with warmth and professionalism
• Answer phones, route calls appropriately, and respond to voicemails promptly
• Schedule appointments and manage a multi-doctor calendar efficiently
• Manage medical record requests, reminders, and basic administrative tasks
• Handle client concerns with empathy and professionalism, escalating when needed
• Make outbound calls/texts/emails to confirm appointments and follow up on care

Skills

Customer service

Phone handling

Scheduling

Medical records

Empathy

Teamwork

Communication

Job description

Veterinary Receptionist - Fayetteville, NC

Ambassador Animal Hospital is Hiring a Veterinary Receptionist!

• Role: Veterinary Receptionist
• Status: Full-time
• Salary: Negotiable and based on experience
• Schedule: Monday, Tuesday, Friday; 7:45 AM to 6 PM

Have you met Ambassador Animal Hospital? Let us introduce ourselves! We are a team-oriented, one-doctor practice looking to add a Client Care Specialist to our crew of passionate professionals. We believe in a 'better together" philosophy because we know we are at our best when we celebrate ourselves and each other. As a result, both staff and patients flourish.

We're big on a proper work-life balance and believe that if you're not enjoying yourself, you're doing it wrong. There are often snacks in the breakroom and occasional coffee runs. The team frequently engages in potlucks, games at staff meetings, and fun outings such as bowling or ball games.

Why Our Veterinary Receptionists Love it Here

• Mentoring and support for all team members
• Flexibility with scheduling to ensure a healthy work-life balance
• Lunch breaks on the reg
• No nights or on-call shifts
• Support as you advance your career – The more you know, the better off we all are!

What Our Veterinary Receptionists Bring

• Critical thinking, curiosity, and a can-do attitude
• Reliability and professionalism in a fast-paced setting
• A love for teamwork, teaching, and being taught
• Commitment to compassionate medicine and a great client experience

What Our Veterinary Receptionists Do

• Greet clients and patients with warmth and professionalism
• Answer phones, route calls appropriately, and respond to voicemails promptly
• Schedule appointments and manage a multi-doctor calendar efficiently
• Manage medical record requests, reminders, and basic administrative tasks
• Handle client concerns with empathy and professionalism, escalating when needed
• Make outbound calls/texts/emails to confirm appointments and follow up on care

Benefits You Can’t Beat

• A flexible approach to compensation that will reflect your skillset and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Health Insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child (full-time only)
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Quarterly Team Rewards Bonus Program
• Continuing education allowance
• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

If you are looking for an opportunity to learn, teach, and be your marvelous self, apply today!

Diversity, equity, inclusion, and belonging are core values at Ambassador Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.

Prioritize your work-life balance and enjoy a fulfilling time away from work with our generous offerings.

• Paid Time Off
• Paid Holidays

Unleash your potential and foster professional growth through our comprehensive education and training programs.

• Vetcor University - training for skill development and career growth
• CE Allowance and opportunities
• Tuition Assistance Program
• Lend a Hand Program – increased pay to help a sister hospital
• VetLife Days – rotate to a sister hospital

Enjoy exclusive benefits for you and your furry family members.

• Discounted Products

Health & Welfare

Take care of your well-being with our comprehensive health and wellness benefits.

• Medical, Dental, and Vision Insurance
• Optional Life Insurance, Disability, and Accidental Insurance
• EAP with counseling and mental health benefits
• DVM Professional Liability Insurance fully covered
• Licensure Fees, Professional & Association Dues

Financial Wellbeing

Secure your financial future with our range of offerings designed to promote your financial well-being.

• 401K with company contribution
• Health Savings Account
• Flexible Spending Account
• EAP with Financial & Legal Advice/Services
• Tuition Assistance Program
• Employee Referral Bonus

Time Off/Work Life Balance

Prioritize your work-life balance and enjoy a fulfilling time away from work with our generous offerings.

• Paid Time Off
• Paid Holidays

Training & Development

Unleash your potential and foster professional growth through our comprehensive education and training programs.

• Vetcor University - training for skill development and career growth
• CE Allowance and opportunities
• Tuition Assistance Program
• Lend a Hand Program – increased pay to help a sister hospital
• VetLife Days – rotate to a sister hospital

Enjoy exclusive benefits for you and your furry family members.

• Discounted Products

Health & Welfare

Take care of your well-being with our comprehensive health and wellness benefits.

• Medical, Dental, and Vision Insurance
• Optional Life Insurance, Disability, and Accidental Insurance
• EAP with counseling and mental health benefits
• DVM Professional Liability Insurance fully covered
• Licensure Fees, Professional & Association Dues

Financial Wellbeing

Secure your financial future with our range of offerings designed to promote your financial well-being.

• 401K with company contribution
• Health Savings Account
• Flexible Spending Account
• EAP with Financial & Legal Advice/Services
• Tuition Assistance Program
• Employee Referral Bonus

Time Off/Work Life Balance

Prioritize your work-life balance and enjoy a fulfilling time away from work with our generous offerings.