Veterinary Client Care Representative - The Woodlands, TX

Panther Creek Pet Clinic; The Woodlands (TX); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

401(k) matching

Tuition support

Paid time off

Health insurance

Pet discounts

Continuing education allowance

Uniform allowance

Paid holidays

Job summary

Panther Creek Pet Clinic in The Woodlands, TX is seeking a Client Care Representative to greet clients and manage front desk operations with warmth and professionalism.

You will answer phones, schedule appointments, process payments, and maintain medical records while supporting the veterinary team. This full-time role offers a 4-day work week with no nights, weekends, or holidays, plus a strong benefits package and opportunities for growth.

Qualifications

• Customer service, reception, or front-desk experience.
• Friendly, clear communication in person and on the phone.
• Strong organizational skills and attention to detail.
• Comfort with computers and scheduling software.

Responsibilities

• Greet clients and their pets with a warm, welcoming attitude.
• Answer phones, return messages, and schedule appointments.
• Check clients in and out, process payments, and keep medical records up to date.
• Handle prescription and food requests and relay them to the medical team.
• Coordinate with veterinarians and clinical staff to keep the day running smoothly.
• Support clients with compassion during emotional moments, including end-of-life visits.

Skills

Customer service

Reception

Front desk

Communication

Scheduling software

Tools

Practice management software

Job description

Veterinary Client Care Representative - The Woodlands, TX

Panther Creek Pet Clinic is Hiring a Client Care Representative!

Role: Client Care Representative

Status: Full-time

Salary: Negotiable and based on experience

Schedule: 4-day work week with no nights, weekends, or holidays

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts

Professional Growth & Recognition: Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance

Lifestyle Perks You’ll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount program

Tired of nights, weekends, and holidays? Ready for a work schedule that doesn’t read like a BINGO card?

If you sometimes forget what your family looks like after a long week of working late, Panther Creek Pet Clinic wants to talk! We’re looking for a Client Care Representative who wants to do great work at the front desk and still have a life outside of it.

We believe in a “better together” philosophy, and we value the diversity each team member brings to our practice. Your opinions matter here, your ideas are heard, and teamwork is one of our core values. Our hours reflect how much we believe in self-care, so you can succeed in the clinic and in life.

Why Our Client Care Representatives Love It Here

• No nights, no weekends, no holidays, so your evenings and weekends are yours again
• Lunch breaks on the reg (yes, really)
• A “better together” team that values your input and celebrates what makes each person unique
• A real commitment to work-life balance and self-care
• Mentoring and support as you grow and advance your career. The more you know, the better off we all are!
• Awesome benefits that support a healthy, positive work environment

What Our Client Care Representatives Do

• Greet clients and their pets with a warm, welcoming attitude
• Answer phones, return messages, and schedule appointments
• Check clients in and out, process payments, and keep medical records up to date
• Handle prescription and food requests and relay them to the medical team
• Coordinate with veterinarians and clinical staff to keep the day running smoothly
• Support clients with compassion during emotional moments, including end-of-life visits
• Keep the front desk and reception area organized and inviting

What You’ll Bring

• Customer service, reception, or front-desk experience (veterinary experience is a plus but not required)
• Friendly, clear communication in person and on the phone
• Strong organizational skills and attention to detail
• Comfort with computers and scheduling software (practice management software experience is a plus)
• A team-player attitude and the ability to stay calm and positive in a busy setting
• Compassion for pets and the people who love them

Benefits You Can’t Beat

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program
• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free or discounted lab work for all employee pets
• Pet discounts on services and products
• Quarterly Team Rewards Bonus Program
• Continuing education allowance
• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Prioritize your work-life balance and enjoy a fulfilling time away from work with our generous offerings.

Panther Creek Pet Clinic celebrates diversity and is committed to creating an inclusive workplace that represents a variety of cultures, perspectives, and skills. We are proud to be an equal opportunity employer.

• Paid Time Off
• Paid Holidays
• Unleash your potential and foster professional growth through our comprehensive education and training programs.
  • Vetcor University - training for skill development and career growth
  • CE Allowance and opportunities
  • Tuition Assistance Program
  • Lend a Hand Program – increased pay to help a sister hospital
  • VetLife Days – rotate to a sister hospital
• Enjoy exclusive benefits for you and your furry family members.
  • Discounted Products

Health & Welfare

Take care of your well-being with our comprehensive health and wellness benefits.

• Medical, Dental, and Vision Insurance
• Optional Life Insurance, Disability, and Accidental Insurance
• EAP with counseling and mental health benefits
• DVM Professional Liability Insurance fully covered
• Licensure Fees, Professional & Association Dues

Financial Wellbeing

Secure your financial future with our range of offerings designed to promote your financial well-being.

• 401K with company contribution
• Health Savings Account
• Flexible Spending Account
• EAP with Financial & Legal Advice/Services
• Tuition Assistance Program
• Employee Referral Bonus

Time Off/Work Life Balance

Prioritize your work-life balance and enjoy a fulfilling time away from work with our generous offerings.

• Paid Time Off
• Paid Holidays

Training & Development

Unleash your potential and foster professional growth through our comprehensive education and training programs.

• Vetcor University - training for skill development and career growth
• CE Allowance and opportunities
• Tuition Assistance Program
• Lend a Hand Program – increased pay to help a sister hospital
• VetLife Days – rotate to a sister hospital

Enjoy exclusive benefits for you and your furry family members.

• Discounted Products

Health & Welfare

Take care of your well-being with our comprehensive health and wellness benefits.

• Medical, Dental, and Vision Insurance
• Optional Life Insurance, Disability, and Accidental Insurance
• EAP with counseling and mental health benefits
• DVM Professional Liability Insurance fully covered
• Licensure Fees, Professional & Association Dues

Financial Wellbeing

Secure your financial future with our range of offerings designed to promote your financial well-being.

• 401K with company contribution
• Health Savings Account
• Flexible Spending Account
• EAP with Financial & Legal Advice/Services
• Tuition Assistance Program
• Employee Referral Bonus

Time Off/Work Life Balance

Prioritize your work-life balance and enjoy a fulfilling time away from work with our generous offerings.