Client Service Representative

Veterinary Healthcare Associates, Inc in; Winter Haven (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Veterinary Healthcare Associates is seeking a compassionate Client Service Representative to be the first and last impression of our hospital, delivering exceptional client service across in-person, phone, and digital channels.

You will schedule appointments, coordinate visits across services, process payments and documentation, support families through visits and emergencies with empathy, and maintain accurate records using hospital software.

Qualifications

• Prior experience in client-facing roles in healthcare or veterinary settings.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Comfort with technology and scheduling systems.

Responsibilities

• Deliver exceptional client service in person, over the phone, and through digital channels.
• Schedule appointments and coordinate patient visits across multiple hospital services.
• Accurately process payments, treatment plans, and client documentation.
• Support clients through routine visits, specialty consultations, and emergencies with empathy.
• Maintain accurate patient and client records.
• Utilize hospital software and technology tools to support efficiency and client experience.
• Collaborate with veterinarians, technicians, and hospital teams to ensure seamless patient care.
• Resolve client concerns professionally and escalate issues when appropriate.

Skills

Client service

Communication

Empathy

Teamwork

Tools

Practice management software

Billing software

Job description

Client Service Representative (Sales)

Deliver Exceptional Experiences for People and PETS!

Veterinary Healthcare Associates (VHA) is seeking a compassionate, service-driven Client Service Representative to join our team. As the first and last impression of our hospital, you play a critical role in creating exceptional experiences for clients, supporting patient care, and helping families navigate every stage of their pet's healthcare journey. Unlike traditional veterinary hospitals, VHA brings General Practice, Emergency, and Specialty Services together on one campus, creating a dynamic environment where exceptional communication, compassion, and teamwork are essential. This role is ideal for someone who thrives in a fast-paced environment, enjoys building meaningful relationships, embraces technology, and is passionate about helping people, pets, and the planet become healthy, happy, and healed.

• Deliver exceptional client service in person, over the phone, and through digital communication channels
• Schedule appointments and coordinate patient visits across multiple hospital services
• Accurately process payments, treatment plans, and client documentation
• Support clients through routine visits, specialty consultations, and emergency situations with empathy and professionalism
• Maintain accurate patient and client records
• Utilize hospital software, communication platforms, and technology tools to support efficiency and client experience
• Collaborate with veterinarians, technicians, and hospital teams to ensure seamless patient care
• Resolve client concerns professionally and escalte issues when appropriate
• Maintain a welcoming, organized, and client-focused reception environment