Client Serice Representative

Pet Services of Washington, P.S.; United States; On-site; USD 26,000 - 29,000; Part time

Benefits offered by this job

Medical, dental, vision

Paid vacation/sick days

401(k)

Employee pet discounts

Job summary

VCA Parkway Animal Hospital is seeking an experienced Client Service Representative on a part-time basis to join our front desk team. We value a positive, customer service oriented individual who can multitask, communicate effectively, and build relationships with clients and their pets.

Responsibilities include greeting visitors, scheduling appointments, handling payments, and assisting clients with products and services.

Qualifications

• Must have excellent customer service orientation.
• Strong communication and multitasking abilities.
• Detail oriented with a positive attitude and reliable work ethic.
• Ability to work some weekend and evening shifts.

Responsibilities

• Greet visitors and answer phones, guiding clients and their pets to exam rooms.
• Schedule and confirm appointments and perform follow-up calls as needed.
• Present and explain fees, process payments, and assist clients with products/services.
• Educate clients on non-medical pet care topics and maintain medical records.
• Keep the front desk and hospital area neat and organized, including handling routine upkeep.

Job description

VCA Parkway Animal Hospital is seeking an experienced Client Service Representative to join our team on a part-time basis. At VCA Animal Hospitals, we take our mission statement of your pet's health is our top priority and excellent service is our goal very seriously. From a clients first phone call, we aim to exceed expectations and offer world-class service. We are looking for a positive, customer service oriented individual to join our front desk team. Candidate must have a great attitude, enjoy building relationships with and caring for clients, and have a high attention to detail. The right candidate is able to multitask, effectively communicate with others, comfortable working alone and in groups, and is available to work some weekend and evening shifts. Our hospital is a growing business that prides itself on a positive and supportive work environment where personal growth and development are priorities. We strive to provide the best possible experience for our clients and patients and are looking for an amazing customer service representative to help us with this goal. $19-$21.00/hour dependent on experience

Why We Need You

• Customer service; greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, processing payments.
• Assisting clients in obtaining products and services.
• Answering general questions and educating clients on non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste as necessary) and ensuring that facility is neat and clean at all times- both inside and outside.

Benefits

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.

A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians - including 500 who are board-certified specialists - nearly 4,000 credentialed technicians and over 10,000 veterinary assistants - all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.