CSR - Client Service Representative

Vicar Operating, Inc. dba VCA; United States; On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Pet discounts

Paid time off

Job summary

VCA Animal Hospitals is seeking a client-focused associate to work directly with our clients and their pets in a busy hospital setting. You will greet visitors, schedule appointments, answer telephones, and help explain services and fees.

Requirements include at least one year in an animal hospital client service role, a HS diploma, strong communication and listening skills, compassion for pets and people, and flexibility to work nights, weekends, and holidays.

Qualifications

• At least one year of client-facing experience in an animal hospital setting.
• High School Diploma/GED or equivalent.
• Excellent listening and communication skills.
• Compassion for pets and people, with awareness of others’ reactions.
• Proven decision-making skills to choose the most appropriate course of action.
• Ability to integrate new information into problem-solving.
• Proficiency in Microsoft Office.
• Willingness to work non-traditional hours, including nights, weekends and holidays.
• Ability to lift up to 40 lbs and exposure to hazards associated with pets.

Responsibilities

• Customer service: greet visitors, answer phones, and guide clients and pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound follow-up calls and contact prospective clients.
• Present and explain fees, including processing payments.
• Create and present treatment plans based on doctor recommendations.
• Answer questions regarding services and costs.
• Manage medical records, charts, reports, and correspondence.

Skills

Customer service

Communication

Listening

Compassion

Decision making

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

We are looking for someone who has the ability to work directly with our clients.

Must have previous experience in a busy, client facing environment. It is preferred to have knowledge of veterinary terminology and experience in a veterinary facility.

ESSENTIAL FUNCTIONS:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Creating and presenting treatment plans based on the doctor's recommendations.
• Answering questions regarding services and cost
• Managing medical records, charts, reports and correspondence

QUALIFICATIONS:

• At least one year of proven past experience helping clients in an animal hospital setting
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people—as well as awareness and understanding of others’ reactions
• Proven decision-making skills to choose the most appropriate course of action
• The ability to integrate new information into problem-solving
• Proficiency in Microsoft Office
• Willingness to work non-traditional hours, including nights, weekends and holidays
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

Benefits:

• Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

Compensation is negotiable based on education, experience and other relevant credentials. The pay range for this position is $18 to $21 per hour.

A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow.

Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.