Client Service Representative

VCA Animal Hospitals; Chapel Hill (NC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid vacation and sick days

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals in Chapel Hill, North Carolina is seeking an experienced Client Service Representative to provide exceptional customer service to pet owners. The role includes greeting clients, scheduling appointments, processing payments, and educating owners on pet care.

This position offers competitive compensation, medical and dental benefits, and generous employee discounts. Ideal candidates will possess excellent communication skills and a passion for animal welfare.

Qualifications

• Experience in customer service, preferably in a veterinary or animal-related setting.
• Strong communication skills and ability to work in a team.
• Organizational skills and ability to manage multiple tasks.

Responsibilities

• Greet visitors and guide clients with their pets.
• Schedule and confirm appointments.
• Explain fees and process payments.
• Manage medical records and correspondence.
• Maintain a clean hospital environment.

Job description

We are seeking an experienced Client Service Representative to join our team.

At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.

We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Why We Need You

• Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non‑medical pet care (e.g., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance, including removal of animal waste, and ensuring that the facility is neat and clean at all times—both inside and outside.

Benefits

We offer competitive compensation and great benefits, including medical, dental, and vision coverage, paid vacation and sick days (for full‑time employees only), 401(k), generous employee pet discounts, and more!

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer – Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.