Pet Resort Team Member & Veterinary Assistant

HorseShoe Beverage Company; Winter Haven (FL); On-site; USD 21,000 - 26,000; Full time

Job summary

Veterinary Healthcare Associates (VHA) is seeking a compassionate Pet Resort Team Member & Veterinary Assistant to care for pets staying on our campus and to support our General Practice team.

You will provide daily care, monitor health and behavior, and communicate updates to pet parents while assisting with veterinary tasks and hospital operations.

Qualifications

• High school diploma or equivalent is required.
• Experience working professionally with dogs, cats, or other companion animals is preferred.
• Ability to safely handle animals of varying sizes and temperaments.
• Strong communication, organization, reliability and attention to detail.

Responsibilities

• Provide attentive daily care for boarding pets, including feeding, fresh water, walks, enrichment, bedding, and comfort.
• Monitor pets throughout their stay and promptly communicate changes in behavior, appetite, comfort, or health.
• Complete boarding intake and discharge processes while helping pets and their families feel welcomed and cared for.
• Provide daily photos and updates to pet parents as directed.
• Perform pet-care services such as baths, brushing, and nail trims.
• Maintain kennels, runs, boarding areas, and shared spaces in a clean, sanitary state.
• Follow infection prevention, sanitation, biosecurity, and patient safety protocols.
• Assist with hospitalized patient care, including feeding, walking, hygiene, bedding, and comfort.
• Support veterinarians and veterinary technicians with patient handling, restraint, examinations, treatments, and diagnostics.
• Assist with sample collection, laboratory submissions, medication preparation, and routine patient care under supervision.
• Support client check-in, discharge, and communication as needed.
• Work collaboratively with Pet Resort, General Practice, and hospital teams to provide an exceptional experience for pets and families

Skills

Communication

Organization

Reliability

Attention to detail

Education

High school diploma

Job description

• Location 3025 Dundee Road,Winter Haven, FL, 33884,United States
• Base Pay $15.00 - $19.00 / Hour
• Employee Type FT Non-Exempt
• Required Degree High school

Contact information

• Phone [phone]
• Email [e-mail]

Description

Create an Exceptional Stay for Every Pet

Veterinary Healthcare Associates (VHA) is seeking a compassionate, dependable Pet Resort Team Member & Veterinary Assistant to care for pets staying on our campus while supporting our General Practice team.

The heart of this role is providing exceptional daily care and a safe, clean, comfortable experience for our boarding guests. You'll spend much of your day caring for pets through feeding, walking, enrichment, cleaning, monitoring, and personalized attention while keeping pet parents connected throughout their stay.

Because our Pet Resort is part of an integrated veterinary campus, you'll also have the opportunity to develop veterinary assistant skills and support our clinical team with patient care, diagnostics, and hospital operations.

What You'll Do

Provide attentive daily care for boarding pets, including feeding, fresh water, walks, enrichment, bedding, and comfort

Monitor pets throughout their stay and promptly communicate changes in behavior, appetite, comfort, or health

Complete boarding intake and discharge processes while helping pets and their families feel welcomed and cared for

Provide daily photos and updates to pet parents as directed

Perform requested pet-care services such as baths, brushing, and nail trims

Maintain clean, sanitary, comfortable kennels, runs, boarding areas, and shared spaces

Complete feeding, walking, enrichment, monitoring, and boarding documentation accurately and on time

Follow infection prevention, sanitation, biosecurity, and patient safety protocols

Assist with hospitalized patient care, including feeding, walking, hygiene, bedding, and comfort

Support veterinarians and veterinary technicians with patient handling, restraint, examinations, treatments, and diagnostics

Assist with sample collection, laboratory submissions, medication preparation, and routine patient care under appropriate supervision

Support client check-in, discharge, and communication as needed

Work collaboratively with the Pet Resort, General Practice, and hospital teams to provide an exceptional experience for pets and their families

Requirements

High school diploma or equivalent

Experience working professionally with dogs, cats, or other companion animals

Confidence safely handling animals of varying sizes, temperaments, and activity levels

Strong awareness of animal behavior with the ability to recognize and report changes in a pet's health, comfort, or behavior

Ability to provide compassionate, attentive care while managing multiple pets and responsibilities

Strong communication, organization, reliability, and attention to detail

Ability to work effectively in an active, fast-paced environment

Commitment to cleanliness, sanitation, patient safety, and exceptional animal care

Compassionate, service-oriented approach to pets, clients, and teammates

Preferred

Veterinary Assistant Certification (CVA) or formal veterinary assistant training

Experience in a veterinary hospital, boarding facility, pet resort, kennel, daycare, shelter, or other professional animal-care environment

Experience with enrichment, low-stress handling, bathing, nail trims, or other pet-care services

Experience supporting veterinary patient care, diagnostics, or treatments

Fear Free Certification and/or Low-Stress Handling experience

Interest in developing veterinary assistant skills and growing within veterinary medicine

Summary

Why Join VHA?

At VHA, our mission is helping people, pets, and the planet become healthy, happy, and healed. That mission shapes how we care for our patients and boarding guests, support their families, invest in our team, and contribute to our community. We’ve built a culture rooted in compassion, teamwork, growth, and well-being—where people who genuinely love caring for animals can do meaningful work and build fulfilling careers.

What You'll Find at VHA

Culture That Cares – A collaborative, mission-driven team grounded in compassion, integrity, communication, excellence, teamwork, and empowerment

Growth & Development – Training, mentorship, and opportunities to build veterinary assistant skills and explore career paths across General Practice, Emergency, Critical Care, and Specialty Medicine

Comprehensive Benefits – A thoughtfully designed Total Rewards package supporting your health, financial well-being, career, and future

Wellness Built In – An onsite fitness center, meditation pod, wellness programming, and team activities that support connection and well-being

A Campus Designed for People & Pets – A 10-acre veterinary campus with an onsite café, collaborative team spaces, advanced technology, and multiple areas of veterinary care in one location

An Award-Winning Workplace – Proudly recognized as a Best Place to Work

Meaningful Work, Every Day – Be part of a team united by a shared purpose: helping people, pets, and the planet become healthy, happy, and healed

Veterinary Healthcare Associates is an Equal Opportunity Employer committed to creating a diverse and inclusive workplace.