Client Service Representative

TOPPAN Packaging Americas; United States; Remote; USD 8,800 - 12,000; Full time

Job summary

TOPPAN Packaging Americas is seeking a Client Service Representative to manage day-to-day client accounts within the Client Service team. You will deliver excellent customer service and support junior staff in the designated client account, ensuring smooth operations and timely deliverables.

The role requires 2-3 years of experience servicing client accounts, knowledge of print/packaging, and strong English communication. Chinese language skills are required due to geographical requirements.

Qualifications

• 2-3 years of experience servicing client accounts.
• Knowledge of print/packaging industry preferred.
• Experience with artwork management tools or related systems would be a plus.

Responsibilities

• Support the Client Service team with day-to-day client account activities and KPI/RTP targets.
• Clarify client requirements and manage expectations regarding timelines.
• Process pre-artwork activities using Trident/client artwork management tools.
• Prepare quotes and invoices for client billing.
• Coach and support junior staff within the client account.
• Identify and raise issues to promote best practices and process improvements.

Skills

Account management

Project management

English language

Chinese language

Job description

Working within the Client Service team, the Client Service Representative will undertake the day to day client account management requirements whilst delivering excellent customer service. The Client Service Representative will support the activities (day to day and development) of all junior individuals working within their designated client account.

What you’ll be doing:

• Support the Client Service team with any and all support for the designated customer account to ensure Trident meets the necessary KPI/RTP
• Using the appropriate communication channels, clarify client requirements while managing client expectations with respect timelines.
• Reference applicable Trident generic and customer specific standard working practices (SWP) to effectively process all the necessary pre-artwork build activities utilising Trident/client artwork management tools
• Produce/update tracking documents, notifying the account lead should deliverables timing become a concern.
• Schedule production resources where directed
• Release completed products in line with the agreed timelines
• Preparation of quotes and invoices for client billing
• Coach, mentor and support the development of junior staff within the designated client account, in accordance with client account requirements and applicable SWP.
• Identify and constructively raise issues with relevant team members, promoting best practice
• Support the Management team through the investigation of process improvements, making recommendations for process improvements
• Support the introduction of technology changes through system testing, communicating issues/potential issues

This position is located in Kuala Lumpur or Penang, Malaysia

We’d love to hear from you if:

• Relevant experience in print and or packaging knowledge
• 2-3 years of experience In servicing client accounts
• Possess project management skills In managing accounts end to end
• Due to geographical requirements, Chinese language capability Is required In this role
• Excellent written and spoken English