Client Service Representative

Animal Medical Center; Trappe (Montgomery County); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match up to 4%

Generous paid time off

Flexible scheduling

Continuing education allowance

Mental Health Resources

Bonding leave

Pet care discounts

Diagnostics discounts

Nutrition discounts

Pet insurance partner

Job summary

Animal Medical Center in Trappe, PA seeks a compassionate Client Service Representative to join the team full time. You will greet clients, manage phones, prepare patient files, and handle client communications and billing with accuracy and empathy.

Applicants with veterinary receptionist experience are preferred; a strong team player with a caring approach to pets and their families is essential. Training and benefits provided.

Qualifications

• High school diploma or equivalent.
• Experience as Veterinary Receptionist/CSR preferred but not required.
• Experience with basic office functions in a busy office.

Responsibilities

• Answer telephone calls quickly and professionally on a multi-line system.
• Warmly greet clients and prepare patient files.
• Receive and relay client correspondence and update financial records.
• Answer basic animal care questions and routine procedures for clients.
• Educate clients on OTC flea and tick products.
• Admit patients and record medical information accurately.
• Prepare client invoices and process payments.
• Handle messages by telephone, fax, and email promptly.

Skills

Phone etiquette

Customer service

Medical records

Invoices processing

Payment processing

Education

High school diploma

Job description

Animal Medical Center is looking to add a compassionate and skilled Client Service Representative to our team. At our Rarebreed clinic, you can help reimagine the veterinary experience in your community. Our close-knit environment means you'll help clients make the best decisions for their furry friends' needs and work together for the best interest of our patients. As part of our team, you'll work with the latest technology, gain access to state-of-the-art training facilities, and collaborate with a positive team to deliver the highest quality of care to the pet patients we all love.

Animal Medical Center is a full-service, AAHA Accredited companion animal hospital that was established in 1989. Our goal is to practice the highest quality medicine while placing an emphasis on client education and relationships. We offer in our clinic digital x-ray and dental x-ray, ultrasound, and therapeutic laser. We understand that our patients play a vital role in their family's lives and we are committed to providing excellent, high-quality medicine and playing a vital part in our community. Join our team and see why we are 'The Vet Your Pet Loves!' https://mypetdoc.com/

Client Service Representative - Full Time Position

Animal Medical Center in Trappe, PA

WHAT YOU'LL DO

• Answers telephone calls quickly, efficiently and in a professional and friendly manner using a multi-line system
• Warmly greets clients
• Prepares patient files
• Receives and relays client correspondence and updates client financial records
• Answers client's inquiries about basic animal care questions and routine procedures
• Educates clients on over-the-counter products such as flea and tick preventions
• Admits patients and handles medical records entries accurately
• Prepares client invoices for services performed
• Handles payment transactions
• Receives and relays telephone, fax, and email messages accurately and promptly

BENEFITS

Our Comprehensive benefit package includes

• Medical, dental, and vision insurance
• 401(k) with a total company match up to 4%, after 6 months of employment
• Generous paid time off and flexible scheduling
• Continuing education allowance and professional development support
• Mental Health Resources
• Company paid bonding leave or applicable state provided bonding leave

Perks for Your Pets Too!

Because we know how much your pets mean to you, we offer special benefits designed just for them:

• Pet Care: Discounts on veterinary services and products
• Diagnostics: Savings on reference lab testing
• Nutrition: Discounts on Purina pet foods
• Insurance: Preferred rates with our pet insurance partner

REQUIREMENTS

• High school diploma or equivalent
• Previous experience working as a Veterinary Receptionist/CSR is preferred but not required
• Significant experience with basic office functions in a busy office environment
• Must be a team player and have compassion for pets and their people

Rarebreed Veterinary Partners is a purpose-driven team that places talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners. We pride ourselves on going the extra mile to create exceptional work experiences for our hospital teams. We focus on providing our hospitals with the best culture, tools, and support to allow the staff to focus on what they love most: caring for our animal companions.

Joining our fun and team-first atmosphere comes with a level of support that's hard to find anywhere else. Everything we do is with purpose - down to the way we invest in our people and create long-overdue change in the industry. We're hyper-focused on supporting our professionals, so they can focus on bringing the gold standard of medicine to our patients and their families.

Employment will require the successful completion of references and background check.

Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, mental or physical disability, medical condition, gender, gender identity or expression, sexual orientation, genetic information, ancestry, marital status, national origin, protected veteran status, or any other characteristics or classifications protected by applicable federal, state, and local laws .

Learn more about our career opportunities at: https://rarebreedvet.com/careers/

Where uncommon support partners with joy.