Client Service Representative

Rarebreed Veterinary Partners; Arundel (ME); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match up to 4%

Generous paid time off and flexible安排

Continuing education allowance

Mental Health Resources

Bonding leave

Job summary

Mann Memorial Veterinary Clinic in Arundel, ME is seeking a compassionate Client Service Representative to join our on-site team. You will handle multi-line calls, warmly greet clients, prepare patient files, and assist with invoices and payments to ensure smooth daily operations.

This full-time CSR role offers on-site work with a supportive team, modern technology, and opportunities to assist pets and their families across Southern Maine.

Qualifications

• High school diploma or equivalent.
• Previous experience as a Veterinary Receptionist/CSR preferred but not required.
• Significant experience with basic office functions in a busy office environment.
• Must be a team player and have compassion for pets and their people.

Responsibilities

• Answer telephone calls quickly, efficiently and in a professional and friendly manner using a multi-line system.
• Warmly greet clients.
• Prepare patient files.
• Receive and relay client correspondence and update client financial records.
• Answer client inquiries about basic animal care questions and routine procedures.
• Educate clients on over-the-counter products such as flea and tick preventions.
• Admit patients and handle medical records entries accurately.
• Prepare client invoices for services performed.
• Handle payment transactions.
• Receive and relay telephone, fax, and email messages accurately and promptly.

Skills

Customer service

Communication

Team player

Compassion for pets and people

Education

High school diploma or equivalent

Job description

Mann Memorial Veterinary Clinicis looking to addacompassionate and skilled Client Service Representativetoourteam.At our Rarebreed clinic, you can help reimagine the veterinary experience in your community. Ouraccommodatingenvironment meansyou’llbe comfortable to come in for emergencies or less urgent medical, surgical, and dental issues. As part of our team,you’llwork with the latest technology, gain access tostate-of-the-arttraining facilities, and collaborate with a positive team to deliver the highest quality of care to the pet patients we all love.

Mann Memorial Veterinary Clinic is a full-service animal hospitallocatedin Arundel. We have been serving Southern Maine and the surrounding areas for over 40 years. We offer specialty surgery services, treat injuries, perform dental cleanings and dental radiography, haveultrasonography capabilities, and more. Through our quality work, attention to detail, and prompt service, we have built a solid reputation for customer satisfaction. Our mission is to provide our customers with the most professional, courteous service and quality workmanship, all at an affordable price. Our team iscomprisedof four wonderful veterinarians, four great veterinary technicians, and our amazing support staff. https://mannvet.com/

Client Service Representative

Mann Memorial Veterinary ClinicinArundel,ME

$19.00 - $21.00 hourly pay rate

What You’ll Do

• Answerstelephone calls quickly, efficiently and in a professional and friendly mannerusing a multi-line system
• Warmly greets clients
• Preparespatient files
• Receives and relays client correspondence and updates client financial records
• Answers client’s inquiries about basic animal care questions and routine procedures
• Educates clients on over-the-counter products such as flea and tick preventions
• Admits patients and handles medical records entries accurately
• Prepares client invoices for services performed
• Handles payment transactions
• Receives and relays telephone, fax, and email messages accurately and promptly

Our Comprehensive Benefit Package Includes

• Medical, dental, and vision insurance
• 401(k) with a total company match up to 4%, after 6 months of employment
• Generous paid time off and flexible scheduling
• Continuing education allowance and professional development support
• Mental Health Resources
• Company paid bonding leave or applicable state provided bonding leave

Perks for Your Pets Too!

• Pet Care: Discounts on veterinary services and products
• Diagnostics: Savings on reference lab testing
• Nutrition: Discounts on Purina pet foods
• Insurance: Preferred rates with our pet insurance partner

Requirements

• High school diploma or equivalent
• Previousexperience working as a Veterinary Receptionist/CSR is preferred but notrequired
• Significant experiencewith basic office functions in a busy office environment
• Must be a team player and have compassion for pets and their people

Rarebreed Veterinary Partners is a purpose-driven team that places talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners. We pride ourselves on going the extra mile to create exceptional workexperiencesfor our hospital teams. We focus on providing our hospitals with the best culture, tools, and support to allow the staff to focus on what they love most: caring for our animal companions.

Joining our fun and team-first atmosphere comes with a level of supportthat’shard to find anywhere else. Everything we do is with purpose – down to the way we invest in our people and create long-overdue change in the industry.We’rehyper-focused on supporting our professionals, so they can focus on bringing the gold standard of medicine to our patients and their families.

Employment will require the successful completion of references and backgroundcheck.

Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, mental or physical disability, medical condition, gender, gender identity or expression, sexual orientation, genetic information, ancestry, marital status, national origin, protected veteran status, or any other characteristics or classifications protected by applicable federal, state, and local laws.

Learn more about our career opportunities at: https://rarebreedvet.com/careers/

Where uncommon support partners with joy.