Client Service Representative

VCA Animal Hospitals; Sicklerville (NJ); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid vacation/sick days

401(k)

Pet discounts

Job summary

VCA Winslow Animal Hospital in Sicklerville, NJ is seeking an Experienced Client Service Representative to join our team on a part-time basis. The role focuses on greeting clients, managing appointments, and guiding pets to exam rooms while maintaining high-quality client relationships and accurate records.

The position requires evening and weekend availability, with benefits including competitive compensation and a comprehensive package typical of VCA hospitals.

Qualifications

• Greeting visitors and answering telephones.
• Guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups.
• Presenting and explaining fees and processing payments.
• Educating clients on general animal care and husbandry.

Responsibilities

• Welcome and assist clients as the face of the practice.
• Schedule, confirm, and manage appointments.
• Provide follow-up outreach to clients and maintain client relationships.
• Explain services and process payments; assist with product recommendations.

Skills

Customer service

Scheduling

Payments processing

Product recommendations

Job description

Seeking Client Service Representative

Location: 640 Sicklerville Rd, Sicklerville, NJ 08081

Are you looking to join a team that values your ability to make personal connections? VCA Winslow Animal Hospital is seeking an Experienced Client Service Representative to join our team part time! Our 5 doctor, AAHA-Accredited, full service hospital has been serving the community for almost 30 years. Our team has a shared devotion to provide progressive medicine with compassion as a driving force and we are eager to welcome a like-minded individual! We are mindful of our environmental impact on the world and committed to integrating green initiatives to support this passion.

We enhance the human-animal bond through exceptional and compassionate veterinary care, as well as nurturing our client relationship.

Among the reasons to consider joining VCA Winslow

We create and support an inclusive work environment where you can focus on your career, your happiness, and the patients you serve. Below are some of the many benefits of joining the VCA team!

• Awesome clients and pets!
• Leadership opportunities
• Opportunity to teach and mentor
• Access to the people and financial resources of a large veterinary community
• WOOF University, offering abundant of training in a variety of topics
• Generous employee pet care discounts
• Opportunities to give back through strong Shelter partnerships and VCA Charities

Why We Need You

As the face of VCA Winslow, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The Client Service Representative is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times - both inside and outside.
• Evening and weekend availability is a must.

The salary range for this position is $16- $18 / hour

Evenings and Saturdays (rotation) required

Benefits

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com