Client Service Representative

VCA Animal Hospitals; Tempe (AZ); On-site; USD 15,000 - 18,000; Full time

Benefits offered by this job

Health, dental, vision benefits

Vacation and sick pay

Employee pet discounts

401(k)

Job summary

University Animal Hospital in Tempe, AZ seeks an experienced front desk receptionist to join our team. This full-time position requires handling client interactions with a friendly, professional approach while managing appointments, check-ins/outs, and billing in a busy veterinary setting.

Candidates should have a high school diploma, and be able to work nights, weekends, and some holidays. Experience with WOOFWare and electronic medical records is preferred, with benefits including health

Qualifications

• High school diploma or equivalent required.
• Entry level position; prior veterinary receptionist experience preferred but not required.
• Ability to work nights, weekends, and some holidays.

Responsibilities

• Greets clients with a positive and friendly demeanor.
• Conducts themselves in a professional manner.
• Experience with a multiline phone system, fax, email, and electronic medical records.
• Promptly process accurate and thorough check in and check out procedures.
• Maintains cleanliness of lobby.
• Schedules appointments and boarding reservations.
• Cash and credit card transaction processing.
• Uses hospital software, WOOFWare, to look up and document client and patient history.
• Additional job duties as assigned.

Skills

Customer service

Communication

Flexibility

Professional demeanor

Education

High school diploma or equivalent

Tools

WOOFWare

Multiline phone system

Electronic Medical Records (EMR)

Job description

About Our Hospital

University Animal Hospital is a small animal veterinary facility with 8 doctors and offering full-service boarding. We also offer many important specialty services such as laser surgery, dentistry, endoscopy, digital x-ray, ultrasound, and EKG. As Tempe’s first veterinary hospital we have been serving our loyal clients and patients since 1962, we strive to provide exceptional patient care and personal customer service. This dedication to excellent care is why we are certified by the American Animal Hospital Association and American Boarding and Kennel Association. We highly encourage you to visit universityvet.com to learn more about us and join the family!

About the Position

University Animal Hospital is seeking an experienced customer service representative to join our front desk team. We are looking for a dependable, compassionate, and hard working individual who has the ability to deal with many different personalities and tasks efficiently and accurately. This position is full time and requires employees to have a flexible schedule. Our hospital is open 7 days a week.

Monday through Friday 7:00AM to 7:00PM

Saturday 8:00AM to 4:00PM

Sunday 8:00AM to 4:00PM

Shifts vary between these times.

Essential Responsibilities and Tasks

• Greets clients with a positive and friendly demeanor
• Conducts themselves in a professional manner
• Experience with a multiline phone system, fax, email, and electronic medical records
• Promptly process accurate and thorough check in and check out procedures.
• Maintains cleanliness of lobby
• Schedules appointments and boarding reservations
• Cash and credit card transaction processing
• Uses hospital software, WOOFWare, to look up and document client and patient history.
• Additional job duties as assigned.

Qualifications

• Must be 18 years of age
• High school diploma or equivalent.
• Ability to work nights, weekends, and some holidays.
• Entry level position, with previous medical or veterinary receptionist experience preferred.
• Ability to meet physical demands of the job (long periods of sitting, standing, bending, arm extension, hand and finger movement.)

Benefits

• Health benefit options including dental and vision (after 30 days of service)
• Vacation and sick pay (after 90 days of service)
• Competitive hourly compensation based off of experience ($11 to $13)
• Extensive employee pet care discounts
• Close proximity to doctors and nurses allows additional education and experience in the veterinary field.
• Growth potential with a close, family oriented hospital team

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are an equal opportunity employer.

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com