Client Service Representative

VCA Animal Hospitals, Inc; Sterling (MA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k)

Paid vacation and sick time

Pet care discounts

Life, short/long-term disability

Paid parental leave

Job summary

VCA Sterling Animal Hospital in Sterling, MA is seeking a Full time Client Service Representative to join our welcoming, close-knit team. You will greet clients, help schedule appointments, process payments, and ensure a smooth, caring experience for pets and their owners.

We offer a competitive hourly wage of $17–$20, opportunities for growth within a national veterinary group, and a supportive work culture focused on service excellence.

Qualifications

• Greet visitors and answer telephones while guiding clients and their pets to exam rooms.
• Schedule and confirm appointments for clients.
• Process payments and explain charges to clients.
• Explain and recommend products and services including prescriptions where appropriate.
• Maintain accurate medical records, charts and correspondence.

Responsibilities

• Greeting visitors and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and outreach.
• Presenting and explaining fees and processing payments.
• Recommending products and services, including prescriptions.
• Answering questions about products, services, and animal care.

Skills

Customer service

Scheduling

Payments handling

Client communication

Job description

Full time Client Service Representative

VCA Sterling Animal Hospital is seeking a Full time Client Service Representative to join our full service hospital in beautiful Sterling, MA. We are a caring, close knit, team that truly values each person’s individual skill and personality. We are proud to promote and cultivate a supportive and collaborative culture and we are seeking a like-minded professional to join the team! There’s something special about you and we are excited to learn more!

Why Join the VCA Sterling Family

We are passionate about supporting client service representatives and are committed to your personal career development. VCA is a community of dedicated professionals that will encourage you to explore everything a client service career has to offer.

We are committed to equity, inclusion, and diversity, and strive to be a place where a talented mix of people want to come, stay, and do their best work. We support a work environment where you can focus on your career, your happiness, and the patients you serve.

Benefits

• Access to the people and financial resources of a large veterinary community
• Career development programs
• Opportunities to give back through strong shelter partnerships and VCA Charities
• Free mental health and wellness subscriptions (Head Space)
• Referral bonuses
• Competitive wage
• Medical, dental & vision insurance
• Generous pet care discounts
• Life, long and short-term disability insurance
• Paid parental leave
• Paid vacation and sick time
• 401(k)
• Full-time and Part-time positions available

Why We Want You

As a member of the VCA Sterling, you will support technician and doctor teams by creating a positive, low-stress atmosphere for our clients and patients. Your mission will be to win the confidence of every pet parent—by delivering an outstanding client experience—so we can provide exceptional care to every patient.

The skills that you will be utilizing include, but are not limited to:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.

We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

The salary range for this position is $17 - $20 / hour

Location: 4 Clinton Rd, Sterling, MA 01564

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com