Client Service Representative

VCA Animal Hospitals, Inc; Village/Town of Mount Kisco (NY); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

401(k)

Paid vacation/sick days

Pet care discounts

Job summary

VCA Mount Kisco seeks an Experienced Client Service Representative for a full-time role. You will be the friendly first contact for pet parents, greeting visitors and guiding them to exam rooms while maintaining a professional, compassionate atmosphere.

You will manage appointments, handle payments, explain services, and support the team with patient records and clinic upkeep. Join a trusted veterinary network offering strong benefits and growth opportunities.

Responsibilities

• Greeting visitors and assisting clients and their pets.
• Answering phones, scheduling and confirming appointments.
• Processing payments and presenting fees to clients.
• Educating clients on products, services, and basic pet care.
• Maintaining medical records, charts, and correspondence.
• Keeping the facility neat and safe for staff and patients.

Job description

Seeking a Client Service Representative!

Are you eager to provide a compassionate first contact to pet parents in need? Do you want to advance your skills in a supportive environment? VCA Mount Kisco is seeking an Experienced Client Service Representative to join our team full time! Our team has a shared devotion to provide progressive medicine with compassion as a driving force and we are eager to welcome a like‑minded individual!

Among the reasons to consider joining VCA

We create and support an inclusive work environment where you can focus on your career, your happiness, and the patients you serve. Below are some of the many benefits of joining the VCA team!

• Leadership opportunities
• Access to the people and financial resources of a large veterinary community
• WOOF University, offering abundant of training in a variety of topics
• Generous employee pet care discounts
• Opportunities to give back through strong Shelter partnerships and VCA Charities

VCA adds value to your compensation package with the following:

• Competitive wage
• Medical, Dental & Vision insurance
• Opportunity to teach and mentor
• 401(k)
• Free wellness subscriptions (Head Space)
• Life and Long Term Disability insurance
• Paid Parental leave

Why We Need You

As the face of VCA Mount Kisco, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The Client Service Representative is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non‑medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

The salary range for this position is $19- $22 / hour

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com