Client Service Representative

Marsveterinary; Arlington (MA); On-site; USD 26,174 - 33,062; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

401(k) retirement plan

Pet care discounts

Paid vacation

Health and well-being programs

Job summary

VCA Animal Hospitals in Arlington, Massachusetts is seeking a skilled Client Service Representative to provide exceptional service to pet owners. This role involves greeting visitors, managing appointments, handling payments, and educating clients on pet care. The compensation package includes competitive hourly pay ranging from $19 to $24, alongside comprehensive benefits including medical, dental, and vision insurance. Join us in ensuring the highest level of care for pets and their owners.

Qualifications

• Experience in customer service functions is required.
• Ability to communicate effectively with pet owners.
• Organizational skills to manage records and schedules.

Responsibilities

• Greet visitors and guide clients to exam rooms.
• Schedule and confirm appointments.
• Manage medical records and correspondence.

Skills

Customer service

Communication

Multi-tasking

Job description

We are seeking an experienced Client Service Representative to join our team.

At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.

We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

Responsibilities

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Benefits

VCA Animal Hospitals offers a competitive compensation and benefits package including Medical/Dental/Vision insurance, 401(k) retirement plan, pet care discounts, paid vacation, holidays and sick days, health and well-being programs that provide resources and training. Compensation is negotiable based on education, experience, and other relevant credentials. The hourly pay range for this position is $19 to $24/hr. This position may also be eligible for other variable pay programs.

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at https://vcacareers.com.