Client Service Representative

VCA Animal Hospitals; Ridgewood (NJ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid vacation/sick days

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals in Ridgewood, NJ seeks a friendly receptionist to greet clients and their pets, answer phones, process invoices, and educate clients about services. The role requires excellent communication, a service/sales background, and the ability to learn our practice software.

Candidates should have at least two years in a service or sales environment, enjoy working with animals, and be comfortable handling payments and basic pet health questions.

Qualifications

• Minimum 2 years in a service/sales environment.
• Ability to educate clients about offerings.
• Able to answer multiple phones and greet clients and pets.
• Cash handling, invoicing and taking payments.
• Willingness to learn our software.
• Interest in basic pet health issues.

Responsibilities

• Represent the hospital in reception, greet clients and pets.
• Answer phone calls, schedule appointments and direct inquiries.
• Process invoices, take payments and balance cash drawer.
• Learn and use the practice management software.
• Educate clients about services and products offered.

Skills

Customer service

Communication skills

Phone handling

Sales

Animal lover

Job description

Ridgewood, NJ - We are looking for a friendly, kind person with excellent communication skills to represent our hospital in the reception area. You must have 2 years' experience in a service/sales environment, love animals, and be able to converse with clients to educate them about what we offer. You must be able to answer multiple phones, greet clients and pets, invoice and take payments, learn our software, and basic pet health issues.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com