Customer Service Representative

VCA Animal Hospitals; Cherry Hill Township (NJ); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Leadership opportunities

Pet care discounts

WOOF University training

401(k)

Paid parental leave

Wellness subscriptions

Job summary

VCA Garden State Animal Hospital in New Jersey is seeking an experienced Client Service Representative to be the welcoming face for clients and their pets. You will handle front-desk duties, scheduling, and payments while educating clients on services and products.

The role offers competitive hourly wages, generous pet discounts, and a comprehensive benefits package within a large veterinary network.

Qualifications

• Experience in frontline customer service for a veterinary practice preferred.
• Ability to explain services and fees to clients clearly.
• Comfort with handling payments and scheduling.

Responsibilities

• Greet visitors, answer phones, and assist clients.
• Schedule and confirm appointments for clients and pets.
• Place outbound calls for follow-ups and outreach.
• Present and explain fees, including processing payments.
• Recommend, select, and obtain products and services.
• Educate clients on basic pet care and non-medical topics.
• Manage medical records, charts, reports and correspondence.
• Keep hospital neat and maintain facilities inside and out.

Skills

Customer service

Scheduling

Communication

Payments processing

Job description

Client Service Representative

Are you looking to join a team that values your ability to make personal connections? Are you eager to provide a compassionate first contact to pet parents in need? VCA Garden State Animal Hospital is seeking an Experienced Client Service Representative to join our team. Our team has a shared devotion to provide progressive medicine with compassion as a driving force and we are eager to welcome a like-minded individual.

Among the reasons to consider joining VCA Garden State Animal Hospital-

We create and support an inclusive work environment where you can focus on your career, your happiness, and the patients you serve. Below are some of the many benefits of joining the VCA team!

• Leadership opportunities
• Access to the people and financial resources of a large veterinary community
• WOOF University, offering abundant of training in a variety of topics
• Generous employee pet care discounts
• Opportunities to give back through strong Shelter partnerships and VCA Charities

• Competitive wage
• Medical, Dental & Vision insurance
• Opportunity to teach and mentor
• 401(k)
• Free wellness subscriptions (Head Space)
• Life and Long Term Disability insurance
• Paid Parental leave

Why We Need You As the face of VCA Garden State Animal Hospital, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The Client Service Representative is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and helping clients.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times- both inside and outside.

The salary range for this position is define range using this spacing and punctuation $$16-$22 per hour.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com