Client Service Representative

United Veterinary Care; Ridgefield (CT); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

401k match

FSA/HSA

Disability & life insurance

PTO & holidays

Pet care discounts

Employee Assistance Program

Job summary

Quarry Ridge Animal Hospital in Ridgefield, CT seeks a Veterinary Client Service Representative (full or part time) to join a busy front desk team. You’ll greet clients, schedule appointments, and help explain treatment plans and invoices with compassion.

Ideal candidates have 1–3 years of veterinary or medical office experience, are comfortable with basic office tech, and thrive in a fast-paced environment while maintaining a calm, empathetic approach. Benefits included.

Qualifications

• 1–3 years of experience in a veterinary or human medical office.
• Comfort with basic office technology: phones, card terminals, faxes, and spreadsheets.
• Familiarity with veterinary terminology.
• Strong multitasking and calm, solutions-focused mindset.
• Excellent communication and empathetic client service.
• Ability to sit for extended periods and stay organized.

Responsibilities

• Provide a warm, welcoming experience for every client in person or by phone.
• Schedule appointments, confirm visits, and keep records up to date.
• Explain treatments and invoices clearly to pet owners.
• Maintain a clean, stocked front desk and lobby.
• Manage patient check-ins and admissions with accurate info.
• Support daily operations like mail, reports, and referrals.

Skills

Customer service

Empathy

Multitasking

Communication

Team player

Tools

Phone systems

Credit card terminals

Faxes

Spreadsheets

Job description

Veterinary Client Service Representative - full or part time

Quarry Ridge Animal Hospital – Ridgefield, CT

Pay range: $18-$24 DOE

Being a Client Service Representative (CSR) in a veterinary hospital takes a special kind of person—someone who can keep calm under pressure, communicate with compassion, and still remember which pet parent asked for the grain‑free food. Sound like you? Keep reading.

At Quarry Ridge Animal Hospital, we’ve proudly cared for the pets of Ridgefield since 1992. Our practice is theonly AAHA-accredited hospital in town, and we hold ourselves to high standards when it comes to both patient care and client experience.

We’re looking for a CSR who thrives in a busy environment, enjoys building lasting relationships with clients, and is passionate about supporting both the medical team and our community of pet owners. Many of our team members have been with us fora decade or more, and we think that says a lot about who we are.

What You’ll Be Doing:

• Providing a warm, welcoming experience for every client—whether in person or over the phone
• Scheduling appointments, confirming visits, and keeping records up to date and organized
• Communicating clearly with pet parents and helping them understand treatment plans and invoices
• Maintaining a clean, comfortable, and well‑stocked front desk and lobby
• Managing patient check‑ins and admissions, ensuring accurate information is collected
• Assisting with day‑to‑day operations like handling mail, reports, and referral communications

What You Bring:

• 1–3 years of experience in a veterinary or human medical office preferred
• Confidence with basic office tech: phones, credit card terminals, faxes, and spreadsheets
• Familiarity with veterinary terminology and a desire to keep learning
• Strong multitasking skills, sound judgment, and a calm, solutions‑focused attitude
• Excellent communication skills and a naturally empathetic approach to client service
• Ability to sit for extended periods, stay organized, and work as part of a supportive, collaborative team

Benefits + Perks:

• Affordablemedicaloptions (withfree dental) starting thefirst of the monthafter hire
• 401(k) with company match
• FSA and HSA options
• Company-paidshort-term disabilityandlife insurance
• Additional voluntary coverage available for you and your family
• GenerousPTOand paid holidays
• Personal pet care discounts
• Access to a company-sponsoredEmployee Assistance Program

Quarry Ridge Animal Hospital moved into our purpose-built, 5,500-square-foot facility in 2001—and we’ve been growing ever since. We’re proud of our history, proud of our team, and proud to be part of theUnited Veterinary Carefamily, which supports us in building meaningful, sustainable careers.

If you’re ready to bring warmth, professionalism, and a love of animals to a team that values all three—we’d love to meet you.

United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.