Client Service Representative

United Veterinary Care; East Haven (CT); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Health insurance

401(k)

Employee assistance program

Referral bonus

Pet care discounts

Job summary

Shore Haven Veterinary Hospital in East Haven, CT is seeking a full-time Client Service Representative to join our busy front desk. You’ll answer phones, schedule appointments, check clients in and out, and process payments while keeping records up to date.

A calm demeanor, strong communication, and empathy for anxious pet owners are essential; veterinary reception experience is preferred, but we’ll consider strong customer service professionals who are eager to learn.

Qualifications

• Veterinary reception experience preferred.
• Strong customer service experience required.
• Comfortable working with computers and learning new software.
• Ability to handle payments accurately.
• Excellent communication and organization.
• Calm, empathetic demeanor with clients.

Responsibilities

• Answer phones and schedule appointments.
• Check patients in and out and process payments.
• Keep records up to date and accessible.
• Communicate with the medical team and support staff.
• Assist with referrals, lab results, estimates, and medical records.
• Help clients understand next steps in care.

Skills

Customer service

Communication skills

Front desk

Computer skills

Team collaboration

Patience & empathy

Tools

POS systems

Vet software

Job description

Client Service Representative

Shore Haven Veterinary Hospital | East Haven, CT

Pay range: 18-20/hr

If you’re the kind of person who can make a nervous pet owner feel a little more at ease, keep a busy front desk moving without losing your cool, and somehow remember which patient belongs to which human, we should probably talk.

Shore Haven Veterinary Hospital in East Haven, CT is looking for a full-time Client Service Representative (CSR) to join our team. We’ve been caring for pets throughout East Haven, Branford, New Haven, and the surrounding communities since 1978, so we’ve had plenty of time to build some pretty strong relationships with the people who walk through our doors.

As a CSR, you’re often the first person a client sees and the last person they talk to before heading home. That makes you a pretty important part of the experience we create for both our clients and their pets. We’re looking for someone who is warm, organized, dependable, and comfortable juggling a busy front desk while still making people feel like they have your full attention.

You’ll spend your days doing all the things that keep a veterinary hospital running smoothly: answering phones, scheduling appointments, checking patients in and out, processing payments, keeping records up to date, communicating with the medical team, and helping clients understand what comes next. You’ll also be helping our veterinary team stay on top of referrals, lab results, estimates, medical records, and all the little details that can make a big difference.

And yes, there will be emotional moments. Veterinary medicine comes with those. We need someone who can handle a worried pet owner with patience and empathy while also knowing when a situation needs to be escalated to the medical team.

A little about Shore Haven

Shore Haven Veterinary Hospital has been part of the local community since 1978. We provide comprehensive veterinary care including preventive medicine, surgery, dentistry, wellness care, grooming, daycare, and boarding.

We’re proud of the relationships we’ve built with our clients over the years, and we’re equally proud of the team behind that care. We believe good veterinary medicine depends on good communication, collaboration, and people who genuinely care about doing their jobs well.

This is a busy environment, so being able to prioritize, stay organized, and keep your sense of humor when the phones are ringing and three people are standing at the desk is definitely a plus.

What you’ll bring

Veterinary reception experience is preferred, but we’re happy to consider someone with strong customer service experience who is ready to learn the veterinary side of things. You should be comfortable working with computers and learning new software, handling payments accurately, communicating clearly with clients and coworkers, and staying organized when things get busy.

Most importantly, you’ll need to be someone who treats people with patience and respect. You’ll interact with clients who are excited about a new puppy, worried about a sick pet, and everything in between. A calm demeanor, good communication skills, and the ability to problem‑solve go a long way here.

You’ll also need to be comfortable working at a front desk for much of your day and working collaboratively with the rest of the hospital team.

What we offer

• Competitive compensation
• Paid time off for full-time employees
• Medical, dental, and vision insurance options
• 401(k)
• Company-sponsored Employee Assistance Program
• Referral bonus program
• Employee pet care discounts

If you’re looking for a place where you can build relationships with both clients and coworkers, be part of a team that takes pride in the care it provides, and put your customer service skills to work in a veterinary setting, Shore Haven Veterinary Hospital could be a great fit.

We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.

United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.