Client Service Representative - full time

VCA Animal Hospitals, Inc; Park City (UT); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation

401(k)

Employee pet discounts

Job summary

VCA Powder Paws Animal Hospital in Park City, Utah, seeks a full-time Client Service Representative to be the friendly face of the practice. You will greet clients and pets, manage appointments, describe fees, process payments, and help with product and service recommendations while maintaining patient records and a clean, welcoming environment.

We offer competitive pay and benefits; the role emphasizes outstanding customer service, multi-tasking under pressure, and professional presentation to

Qualifications

• Strong ability to multi-task under pressure and maintain a high level of customer service.
• Personable and highly professional demeanor.
• Excellent communication and teamwork skills.

Responsibilities

• Greet visitors, answer phones, and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound follow-ups and reach out to prospective clients.
• Present and explain fees, including processing payments.
• Recommend and obtain products and services, including prescriptions.
• Answer questions about products/services and educate clients on basic pet care.
• Manage medical records, charts, reports and correspondence.
• Maintain hospital cleanliness inside and outside the facility.

Skills

Customer service

Multi-tasking

Communication skills

Job description

Job Description

• At VCA, we know that we couldn’t have grown into the company we are today without all of our hardworking, talented employees! We value all our employees and we want you to stick around! Career growth and professional development is important, so we want to provide you with opportunities to take on new and exciting roles within VCA!

We are seeking a full time, experienced Client Service Representative to join our team long term, in beautiful PARK CITY, Utah. We are located just 11 minutes from the mouth of Parley's Canyon, in Jeremy Ranch.

At VCA Powder Paws Animal Hospital, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations.

We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times - both inside and outside.

Candidates must have a strong ability to multi-task under pressure and always maintain a high level of customer service.

Benefits

We offer competitive compensation and great benefits, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts, and more!

Pay - $17.00-$19.00

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com