Client Service Representative

VCA Animal Hospitals; Quincy (IL); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k)

Employee pet discounts

Job summary

VCA Klingele Animal Hospital in Quincy, IL is expanding our Client Service Representative team and seeking a part-time associate to join our front desk.

As a CSR, you will be the first contact for clients and their pets, handling appointments, communications, and administrative tasks with kindness and professionalism.

We offer a competitive hourly rate of $16/hour and a benefits package including medical, dental, vision and paid time off.

Qualifications

• Excellent oral and written communication skills.
• Experience in customer service or veterinary setting preferred.
• Ability to multitask in a fast-paced environment.
• Proficiency with computer systems and scheduling software.
• Passion for animals and a commitment to client education.

Responsibilities

• Provide exceptional customer service in person, over the phone, and via email.
• Schedule appointments, check-ins/check-outs, and process payments.
• Educate clients on hospital services, wellness plans, and pet care.
• Maintain accurate patient records and support front desk tasks.
• Assist in handling client concerns with professionalism and empathy.
• Work collaboratively with veterinary teams to ensure smooth hospital operations.

Skills

Customer service experience

Veterinary setting experience

Strong communication

Interpersonal skills

Multitasking

Computer systems

Scheduling software

Pet care passion

Job description

VCA Klingele Animal Hospital is expanding our Client Service Representative team and seeking a part‑time associate!

Job Summary:

We are seeking a dedicated and friendly Client Service Representative (CSR) to join our front desk team! As a CSR, you will be the first point of contact for clients and their pets, ensuring a welcoming and positive experience. Your role is essential in supporting our veterinary team by managing appointments, client communication, and administrative tasks.

Key Responsibilities:

• Provide exceptional customer service in person, over the phone, and via email.
• Schedule appointments, manage patient check-ins/check-outs, and process payments.
• Educate clients on hospital services, wellness plans, and pet care.
• Maintain accurate patient records and handle administrative tasks efficiently.
• Assist in handling client concerns with professionalism and empathy.
• Work collaboratively with veterinary teams to ensure smooth hospital operations.

Qualifications & Skills:

• Previous experience in a customer service or veterinary setting preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Proficiency with computer systems and scheduling software.
• Passion for animals and a commitment to client education.

Requirements:

Excellent oral and written communication skills.

Schedule:

Part‑time position.

Compensation:

$16/hr

Location: 4601 Broadway, Quincy, IL 62305

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com