Client Services Representative

Abqpetcarehospital; Tempe (AZ); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Competitive PTO plan

Free mental health benefit options

Job summary

Countryside Animal Hospital in Tempe, Arizona, is looking for a Veterinary Client Service Representative (CSR) to ensure excellent service and support to our clients and pets. This role requires 2+ years of customer service experience, preferred in veterinary settings, and offers full-time or part-time scheduling. We provide a positive work environment with competitive benefits, including medical, dental, and 401(k) savings plan. Join us in making a difference through compassionate care!

Qualifications

• 2+ years of customer service experience; veterinary experience is a plus.
• Strong attention to detail and ability to stay calm under pressure.
• Comfortable with financial transactions and using computer systems.

Responsibilities

• Greet clients and patients with warmth and professionalism.
• Manage phone calls, scheduling, and front desk workflow.
• Support client education and ensure clear communication.
• Assist in maintaining a clean and organized hospital.

Skills

Customer Service Experience

Communication Skills

Organizational Skills

Computer Proficiency

Tools

AVImark

Microsoft Office

Job description

Veterinary Client Service Representative (CSR)

Countryside Animal Hospital

Full-Time or Part-Time | AAHA-Accredited | Occasional Saturdays

About Us

At Countryside Animal Hospital, we are a small animal practice dedicated to providing compassionate, high‑quality veterinary care. Our team prides itself on excellent client communication, strong attention to detail, and creating a safe, clean, and welcoming environment for every visit.

We’re looking for a friendly, organized, and dependable Client Service Representative to join our growing team and serve as the first impression of our hospital.

About You

You’re someone who loves connecting with people, stays calm under pressure, and brings positive energy to every interaction. You enjoy multitasking, solving problems, and being part of a collaborative team.

Why You’ll Love Working Here

AAHA‑Accredited Excellence: Be part of a hospital committed to the highest standards of patient care and client service.

Supportive, Team‑First Culture: We value collaboration, positivity, and creating a welcoming environment for both clients and teammates.

Fast‑Paced & Engaging: Perfect for someone who thrives in a dynamic setting and enjoys building relationships with clients and their pets.

Flexible Opportunities: Full‑time or part‑time scheduling available, with a consistent daytime schedule and occasional Saturday mornings.

What You Bring

• 2+ years of customer service experience (veterinary experience a plus)
• Excellent communication and interpersonal skills
• Ability to handle fast‑paced environments and emergency situations with professionalism
• Strong organizational skills and attention to detail
• Comfortable with computers (Microsoft Office, email; AVImark a plus)
• Experience with payment processing and basic financial transactions
• Reliable, punctual, and team‑oriented mindset

What You’ll Do

• Greet clients and patients with warmth and professionalism
• Manage phone calls, scheduling, and front desk workflow
• Support client education and ensure clear communication
• Handle payments and maintain accurate records
• Assist in maintaining a clean, safe, and organized hospital
• Work collaboratively with the medical team to support patient care

Schedule

• Monday – Friday: 7:30 AM – 6:00 PM
• Saturday: 7:30 AM – 1:30 PM (occasional rotation)

What We Offer

• Medical, dental, and vision insurance
• 401(k) with company match
• Competitive PTO plan
• Free mental health benefit options
• A positive, team‑driven work environment where you can grow

If you’re looking to join a compassionate, high‑performing team where your client service skills truly make a difference—we’d love to meet you!