Client Service Representative

Brief Media, Inc.; New Braunfels, Northern (TX, KY); Hybrid; USD 18,000 - 23,000; Full time

Job summary

Brief Media, Inc. in New Braunfels, Texas is seeking a Client Service Representative to deliver friendly customer service to clients in a veterinary setting. You will handle calls, schedule appointments, process payments, and gather medical history to support veterinarians and staff.

This full-time, on-site role requires lifting 30-50 pounds and weekend availability. Benefits include health, dental, vision, PTO, 401(k) matching, and employee discounts.

Qualifications

• Client service experience preferred.
• Weekend availability as needed.
• Must be able to lift 30-50 pounds.
• Strong data entry and phone skills.

Responsibilities

• Provide friendly, quality customer care to patients and clients.
• Process payments and invoices.
• Answer phones, schedule appointments, and obtain medical history.
• Determine status of patient immunizations and tests.
• Communicate with doctor and staff on arrival and treatments.
• Fill prescriptions, food requests, and OTC products per veterinarian instructions.
• Accurately input data into computer software.
• Additional duties may be assigned as policies change.

Skills

Client service experience

Weekend availability

Phone communication

Data entry

Lift 30-50 lbs

Education

High school diploma

Job description

Client Service Representative

Department: Receptionists

Employment Type: Full Time

Location: New Braunfels, Texas

Compensation: $13.00 - $17.00 / hour

Description

We aim to break the mold of stuffy and impersonal veterinary care. We dream big, love everyone, have fun at work, and excel TOGETHER. We are not just a veterinary company, but a vision. We love animals of all species and breeds, as well as humans of all backgrounds, cultures and beliefs. We strive to exceed expectations and sweep our clients off their feet with our superb customer service and tailored veterinary care. Our focus is on being a place of comfort for our clients and pets, in sickness and in health.

Some of the responsibilities you will own in this role:

• Provide friendly, quality customer care to patients and clients
• Process invoices payments
• Answer phones, schedule appointments, and obtain all necessary medical history
• Determine the status of the patient's immunizations and tests
• Communicate with the doctor and technical staff on the patient's arrival and necessary treatments
• Fill prescriptions, food requests, and over-the-counter products as instructed by a veterinarian
• Accurately input data into computer software
• This is not a complete list of job duties; some tasks may be assigned or reassigned as policies and procedures change*

Preferred Qualifications

• High school diploma
• Weekend availability as needed
• Must be able to lift 30-50 pounds
• Client service experience, preferred

Benefits

• Paid time off
• Health insurance
• Dental Insurance
• Vision insurance
• Employee discounts
• Flexible schedules
• 401K with company match
• Training and Career development