Client Service Rep

VCA Animal Hospitals, Inc; Florida; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

competitive compensation

medical

dental

vision

paid vacation/sick days

401(k)

generous employee pet discounts

and more!

Job summary

The Client Service Representative at VCA Animal Hospitals, Inc is responsible for delivering outstanding client service to pet owners, greeting clients, answering phones, scheduling appointments, and handling check-ins and payments.

They collaborate with the veterinary team to maintain medical records, assist with client questions, and support daily hospital operations to ensure a welcoming, professional environment and positive client experiences.

Responsibilities

• Greeting clients and answering phones
• Scheduling appointments and processing payments
• Checking in/out patients and managing medical records
• Communicating with the veterinary team
• Assisting with client questions and creating a welcoming environment

Job description

The Client Service Representative is responsible for providing excellent customer service to clients and their pets. Duties include greeting clients, answering phones, scheduling appointments, checking patients in and out, processing payments, managing medical records, communicating with the veterinary team, and assisting with client questions. CSRs help create a welcoming, professional environment while supporting the daily operations of the hospital and ensuring a positive client experience.

Benefits

• competitive compensation
• medical
• dental
• vision
• paid vacation/sick days
• 401(k)
• generous employee pet discounts
• and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com