Client Service Representative

United Veterinary Care; Louisville (KY); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Short Term Disability paid for by the

Life Insurance

401K with company match

Medical Insurance Plans

Flexible Spending Account

Job summary

United Veterinary Care is seeking a Client Service Representative to be the friendly first contact for clients visiting our East Louisville Animal Hospital in Louisville, KY. This role handles phone and in-person interactions, scheduling, payments, and front desk duties.

You will work with a caring team to educate clients about wellness plans and products, maintain a tidy lobby, and support veterinarians with smooth client flow.

Qualifications

• One year of veterinary practice experience preferred.
• Minimum two years’ customer service experience required.
• Proficiency with computers and basic math for deposits and payments.
• Excellent communication with clients and team members.
• Experience with front desk equipment and invoicing.

Responsibilities

• Deliver exceptional customer service to pet owners in person and over the phone.
• Schedule and confirm appointments, maintain records, provide estimates and invoices.
• Respond with compassion in stressful situations.
• Maintain a clean, stocked lobby and front desk area.
• Educate clients on wellness plans, food, and products sold in waiting room.
• Perform opening/closing, end-of-day reports, and deposits.
• Data entry: records, client questionnaires, referrals.
• Distribute mail.
• Send referral letters and lab results to veterinarians.
• Admit patients, weighing and updating information.
• Opportunity to learn Veterinary Assistant skills.

Skills

Customer service

Communication

Time management

Multi-tasking

Microsoft Office

Tools

Email & Office apps

Front desk equipment

Credit card processing

Job description

Client Service Representative

Being a ClientService Representative (CSR)in our veterinary office takes a special kind of person. ACSRis the client’s first and last impressionwhen visiting us, and it is important that all clients feel welcome,safeand comfortable.

East Louisville Animal Hospitalis afull-service, 4-doctor practice is proud to serve pets and clients in Louisville, KY, and the surrounding areas. We offer a variety of services and utilize advanced diagnostic tools, such as digital X-ray, a full in-house laboratory, and a pharmacy; we are also equipped to treat emergencies. Our team is passionate about providing remarkable service to our clients and patients, and we strive to maintain a positive work environment based on hard work, a positive attitude, and integrity.

It is our mission to partner with our clients to nurture and preserve the human-animal bond by providing compassionate, expert, and affordable veterinary care from a pet’s first adventure throughout their long and healthy life.

As a Client Service Representative, you will be expected to:

• Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone
• Schedule and confirm appointments, record keeping and organization, provide estimates and invoices for payment
• Respond with compassion and empathy in stressful and emotional situations
• Maintain a clean, stocked, and orderly lobby and front office area
• Educate clients on wellness plans, food, and products sold in the waiting room
• Perform opening and closing procedures, end-of-day reports, and deposits
• Data Entry: records, client questionnaires, referral information,etc.
• Distribute mail
• Ensure that referral letters and lab results go to the corresponding veterinarians
• Admit patients: ensuring that the patient isweighedand all information is current
• Opportunities to learn Veterinary Assistant skills if desired

Skills and Qualifications:

• One year of experience in veterinary practice (or human medical practice) preferred
• Minimum two years’ customer service experience required (retail, food and beverage, etc.)
• Computer experience (email usage, word/excel) and proficiency required in front desk equipment (such as a fax machine, credit card machine, copy machine, and postage meter)
• Must possess basic math skills to determine proper deposits, make changes, and process payments utilizing credit card and check terminal
• Preferred general understanding of veterinary terminology, situational understanding and being able to communicate these situations with clients and the veterinary team successfully.
• Excellent communication skills with clients and team members
• Proficient time management, ability to solve problems, learn, and handle multiple tasks
• Enthusiastic team player with a patient and positive professional attitude.
• Must be able to work seated for most of the day

Benefits and Perks:

• Short Term Disability paid for by employer
• Complimentary Life Insurance $25,000; with options to purchase additional voluntary benefits for self or family
• Company-Sponsored Employee Assistance Program (Headspace)
• 401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment
• Medical Insurance Plans with multiple options
• Flexible Spending Account or Health Savings Account options
• United Healthcare Dental Insurance; includes a 100% paid premium option for team members
• United Healthcare Vision Insurance options
• Long Term Disability option
• Progyny-Fertility and Family Building Support (up to $10,000)
• Team Member Discounts for Pet Care
• Generous paid time off inclusive of sick time, personal, and vacation
• Referral Bonus Program
• DailyPay on Demand

We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.

United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.