Client Service Representative

United Veterinary Care; Dedham (MA); On-site; USD 47,000 - 57,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) eligibility

Employee Assistance Program (EAP)

Referral Bonus

Pet care discount

Job summary

Dedham Veterinary Associates in Dedham, MA is seeking a Client Service Representative (CSR) to keep the front of the hospital running smoothly. This busy, people-facing role focuses on communication, organization, and delivering calm under pressure.

Responsibilities include answering phones, scheduling appointments, checking patients in and out, processing payments, and ensuring the medical team has up-to-date information. We value dependability, eagerness to learn, and teamwork.

Qualifications

• 1–2 years of experience in customer service, phone communication, scheduling, or a similar role.

Responsibilities

• Answer phones and direct calls to the appropriate team member.
• Schedule appointments and manage the front desk calendar.
• Check patients in and out and prepare them for visits or procedures.
• Process payments and maintain accurate client/patient records.
• Communicate messages to the medical team and educate clients on home care.

Skills

Customer service

Phone communication

Scheduling

Front desk

Teamwork

Job description

Description

Position at Dedham Veterinary Associates

Client Service Representative

Dedham Veterinary Associates — Dedham, MA

Pay: up to $25/hr

If you’re the kind of person who can answer a ringing phone, check in a patient, juggle three questions at once, and somehow still remember why you walked to the front desk in the first place, you might be exactly who we’re looking for.

We’re looking for a Client Service Representative (CSR) to join our team at Dedham Veterinary Associates and help keep the front of the hospital running smoothly. This is a busy, people-facing role where communication, organization, and a good sense of calm go a long way.

You’ll be one of the first faces our clients see and one of the people making sure information gets where it needs to go. That means answering phones, scheduling appointments, checking patients in and out, keeping the schedule moving, and making sure clients understand what’s happening with their pets. It also means knowing when to slow down and listen, especially when someone is dealing with a stressful visit or saying goodbye to a beloved pet.

We’re ideally looking for someone with 1–2 years of experience in customer service, phone communication, scheduling, or a similar role, but we’re happy to consider entry-level candidates who bring the right attitude and willingness to learn. Veterinary experience is certainly helpful, but it’s not the only thing that makes someone successful here.

The right person is organized, detail-oriented, patient, and comfortable multitasking without losing their cool. You’ll need to be able to adjust when the schedule changes (because, well, veterinary medicine), anticipate problems before they become bigger problems, and work closely with the medical team to keep information flowing.

A big part of the job is keeping the schedule healthy and productive. You’ll use smart scheduling and an organized waitlist to keep appointments booked, follow up on cancellations and no-shows, and help make sure the day doesn’t grind to a halt when things get busy.

You’ll also handle the usual front‑desk responsibilities: answering and directing calls, checking patients in and out, admitting surgery patients, keeping client and patient information current, processing payments, scheduling appointments, communicating messages to the medical team, and helping clients understand medications and home‑care instructions.

There’s also the less glamorous— but very important—part of the job. Our CSRs help keep the front desk, lobby, and common areas clean, organized, and welcoming. Opening and closing procedures, end‑of‑day reports, deposits, laundry, and pitching in wherever needed are all part of being a strong member of the team.

We’re looking for someone who brings a "can-do" attitude to work every day. Someone dependable. Someone who is willing to jump in and help a teammate without being asked. Someone who takes pride in doing things well and understands that the little details matter, whether that’s catching an incorrect phone number in a patient’s record or noticing that the lobby needs a quick tidy‑up.

And while this is a CSR position, we also want someone who is interested in growing. We encourage continuing education and learning opportunities, and we expect our team members to keep building their knowledge of veterinary medicine and sharing what they learn with their coworkers.

Most importantly, you’ll be part of a team where communication, teamwork, professionalism, and a positive attitude matter. We want someone who can represent those values with clients and coworkers alike—and who is willing to help make the hospital a better place for everyone who walks through the door.

What you’ll bring

You’ll need excellent communication skills, strong attention to detail, and the ability to stay calm and professional when things get busy. You should be comfortable working at a computer for much of the day, handling multiple priorities, and interacting with both people and pets. The position also requires the ability to safely lift and restrain pets weighing at least 40 pounds.

Veterinary experience is a plus, but we’re much more interested in finding someone who is dependable, eager to learn, comfortable with people, and genuinely wants to be part of a team.

Benefits

Full-time employees are eligible for:

• Medical, dental, and vision insurance options, effective the first of the month after your start date
• Paid time off
• 401(k) eligibility after 6 months
• UVC will match the first 3% you defer to your account and match 50% for the next 2% of contributions. This means you’ll receive a total 4% company match for your first 5% of contributions.
• Company Sponsored Employee Assistance Program (EAP)
• Referral Bonus
• Employee Pet Care Discount

United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.