Client Service Representative

Skyline Pet; Jerome (ID); On-site; USD 19,000 - 23,000; Part time

Benefits offered by this job

Competitive pay

Pet wellness discounts

Growth opportunities

Job summary

Sawtooth Veterinary Services in Jerome, Idaho, is seeking a part-time Customer Service Representative to welcome clients, schedule appointments, and support the front desk with a smile and a calm presence. The role involves basic payments, records, and coordinating with the veterinary team to ensure excellent care.

Experience in a veterinary reception or similar setting is preferred, though not required. Competitive hourly pay ($14.00–$16.50) with pet wellness discounts and a supportive team

Qualifications

• 1+ year of veterinary receptionist or veterinary assistant experience preferred.
• Warm, professional attitude and genuine love for animals.
• Strong verbal and written communication skills.
• Comfort with computers and basic office software.

Responsibilities

• Be the friendly first contact: answer calls, greet clients, schedule appointments.
• Check patients in and out, keep front desk organized during busy days.
• Relay client concerns to veterinary team to ensure proper care.
• Handle payments, process transactions, and maintain client records.
• Assist with day-to-day tasks to keep the hospital running.

Skills

Communication

Customer service

Multitasking

Computer skills

Tools

Office software

Job description

Description

Are you the kind of person pet owners remember? Someone who answers the phone with a smile in your voice, keeps a busy front desk running smoothly, and genuinely cares about animals and the people who love them? Sawtooth Veterinary Services is looking for you. Join our team as a part-time Customer Service Representative.

Who We Are

Sawtooth Veterinary Services is an established, full-service animal hospital right here in Jerome, offering everything from wellness exams to surgery, dentistry, digital radiology, and more. We’ve built our reputation on trust and compassionate care, and we believe our front desk team is the heart of that experience; often the very first, and last, voice a client hears.

What You’ll Do

• Be the friendly first point of contact answering calls, greeting clients, and scheduling appointments
• Check patients in and out, keeping the front desk calm and organized even on busy days
• Relay client concerns accurately to our veterinary team so every pet gets the right care
• Handle payments, process transactions, and keep accurate client records
• Pitch in on day-to-day tasks that keep the hospital running, from filing to tidying the lobby

What You Bring

• 1+ year of veterinary receptionist or veterinary assistant experience preferred, but not required
• A warm, professional attitude and genuine love for animals
• Strong communication skills: you listen well and explain things clearly
• Comfort with computers and basic office software
• The ability to stay organized and level-headed while juggling multiple things at once
• Prior veterinary or customer service experience is a plus, but not required for the right person

Why You’ll Love It Here

• Competitive pay: $14.00-16.50/hour, based on experience
• Generous discounts and wellness plans for your own pets
• A supportive team that invests in your growth

Good to Know

This role is active and hands-on: you'll be on your feet, moving around the reception area, lifting up to 30 lbs regularly (occasionally 50 lbs), and helping weigh and move patients. Because we care for animals that are sometimes scared or in pain, there's occasional exposure to bites, scratches, and other hazards common to a veterinary setting.