Customer Service Representative

Star Valley Veterinary Clinic; Sumner (WA); On-site; USD 22,000 - 30,000; Full time

Job summary

Sumner Veterinary Hospital is seeking a friendly, client-focused Client Service Representative to join our busy practice offering general care, emergency services, grooming, and lodging. You will be the first and last impression for clients, delivering a compassionate and organized experience for pets and their people.

Responsibilities include greeting clients, answering phones, scheduling, answering questions about services, processing payments, and maintaining accurate records.

Qualifications

• Excellent client service and communication skills.
• Ability to multitask in a fast-paced veterinary environment.
• Calm, professional, and compassionate under pressure.
• Basic computer skills and ability to learn veterinary software.

Responsibilities

• Greet clients and patients warmly and professionally.
• Manage multi-line phone system and appointment scheduling.
• Assist clients with questions on services, medications, and hospital policies.
• Process payments and maintain accurate client records.
• Coordinate appointments for General Practice, Emergency, Grooming, and Lodging.
• Communicate effectively with veterinarians, technicians, assistants, groomers, and lodging staff.
• Manage multiple priorities while maintaining attention to detail.
• Support hospital operations during busy and high-pressure situations.
• Help foster a positive, collaborative, and fun workplace culture.

Skills

Client service

Communication

Multitasking

Teamwork

Empathy

Job description

Hospital Name: Sumner Veterinary Hospital

Job Type: Support Staff

Description & Requirements

Client Service Representative

Busy Veterinary Hospital -- General Practice, Emergency, Grooming, Daycare & Lodging

Do you thrive in a fast-paced environment, love building relationships with people, and enjoy being part of a fun, supportive team? We are looking for an enthusiastic and client-focused Client Service Representative (CSR) to join our growing veterinary hospital.

As first and last impression for our clients, you will play a critical role in creating an exceptional experience for pets and their families. If you're someone who enjoys connecting with people, multitasking, and helping a team succeed, we'd love to meet you.

What You'll Do

• Greet clients and patients warmly and professionally
• Create a welcoming, positive, and compassionate experience for every visitor
• Answer multi-line phones and manage appointment scheduling
• Assist clients with questions regarding services, medications, and hospital policies
• Process payments and maintain accurate client records
• Coordinate appointments for General Practice, Emergency, Grooming, and Pet Services
• Communicate effectively with veterinarians, technicians, assistants, groomers, and lodging staff
• Manage multiple priorities while maintaining attention to detail
• Support hospital operations during busy and high-pressure situations
• Help foster a positive, collaborative, and fun workplace culture

Who We're Looking For

• Outstanding client service and communication skills
• Genuine passion for building relationships with clients and their pets
• Ability to remain calm, professional, and compassionate under pressure
• Strong multitasking and organizational abilities
• Team-oriented attitude with a willingness to help wherever needed
• Positive energy and solution-focused mindset
• Comfortable working in a fast-paced environment with frequent interruptions
• Experience in veterinary medicine, healthcare, hospitality, retail, or customer service a preferred
• Basic computer skills and ability to learn veterinary software system

Why You'll Love Working Here

• Be part of a team that genuinely enjoys working together
• Opportunities for growth and professional development
• Work in a dynamic environment where no two days are the same
• Make a meaningful difference in the lives of pets and their people