Client Service Representative

VCA Animal Hospitals; Ho-Ho-Kus (NJ); On-site; USD 35,000 - 50,000; Full time

Job summary

VCA Ho-Ho-Kus Animal Hospital is seeking a Client Service Representative to enhance client trust and deliver exceptional service. This role involves greeting clients, scheduling appointments, and managing records while maintaining a clean environment. Join a dedicated team focused on pet health and client satisfaction.

Benefits

Medical/Dental Benefits

Paid Vacation/Sick Days

401(k)

Employee Pet Discounts

Qualifications

• Experience in customer service roles.
• Ability to educate clients on pet care.

Responsibilities

• Greet visitors and guide clients to exam rooms.
• Schedule and confirm appointments.
• Manage medical records and ensure hospital cleanliness.

Skills

Customer Service

Communication

Animal Husbandry Knowledge

Job description

Client Service Representative

We are seeking an experienced Client Service Representative to join our team!
At VCA Ho-Ho-Kus Animal Hospital, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously.With every opportunity, we aim to exceed each pet owner’s expectations.
We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Why We Need You-
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Speaking with clients about our wellness membership and educating clients on the use of our online pharmacy and patient portal.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com